Manager - Insurance Operations

Working at Marsh means joining a team of diverse thought leaders across the globe, dedicated to helping clients manage some of the world’s most challenging and complex risks. From how to proceed during a pandemic to concerns about cryptocurrency, to the latest game changers for the sports or entertainment industries, our colleagues are out front tackling some of the most pressing, compelling and important issues of the day.

Marsh is seeking candidates for the following position based in the Austin Lakeline office (hybrid, with three days a week in the office):

Insurance Operations Manager – Surplus Lines and Placement Data Management

What can you expect?

The Insurance Operations Manager works closely with department supervisors, specialists, Zone leadership, and the compliance team to ensure tax filings are completed on time and in compliance with individual state requirementsYou will be responsible for leading a dedicated team of Insurance Operations Supervisors and Specialists who support over 200 brokers, and who will manage queues of quotes, requests, and inquiries, ensuring data is interpreted and entered correctlyYou will collaborate with the Marsh Compliance team to raise issues leading to potential state audits and assist in data collection, both of which are key functions of this roleYou will be responsible for managing projects within the Marsh Middle Office team, including weekly quality reviews and ongoing follow-up with brokersYou will be responsible for communicating feedback within your team; providing senior leadership with transactional updates, trends, and issues; and evaluating/resolving any escalated service issues

What is in it for you?

A leadership position at a Fortune 500 company; this role will expose you to many areas of the company, senior leaders, and various aspects of Commercial Insurance that will allow you to expand your network, gain valuable knowledge, and enhance your skillsA collaborative, uplifting, fun environmentA convenient North Austin location near the Lakeline MetroRail station, with onsite amenities like a free fitness room, showers, indoor bicycle storage, jogging trails, and onsite food serviceCompetitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Employee Stock Purchase program, tuition reimbursement, and a generous paid time-off allowance); plus a 401k with a fixed company contribution AND a company match, after one year of service

We will count on you to

Manage a team of 5 supervisors, including coaching and on-going personal development, conducting performance reviews, and ensuring the consistency, quality, and accuracy of work being completedKeep current on pending and actual changes to regulations, and assist in identifying knowledge gaps throughout our US brokerage population, leveraging specialists to train where necessaryConduct monthly compliance review sessions; communicate fines and penalties resulting in errors from the department or delays from brokers to senior leadership; and partner with finance and approve check requests for tax and penalty paymentContinuously identify areas for process improvement to increase efficiencies, as well as participate, monitor, and/or oversee the initiativesMaintain and consistently review staffing needsCoordinate outstanding tax issues/remediation efforts within assigned geographiesMarsh is seeking candidates for the following position based in the Singapore office: Senior Broker, FinPro

What can you expect?

This will be an exceptional opportunity to embark on a journey of career growth and acceleration with an award-winning Fortune 500 company.The successful candidate will ideally be an experienced insurance broker who will be part of a highly motivated, well established and professional Financial & Professional Liability (FinPro) team; taking on key roles in account management, servicing and penetration of existing client accounts, as well as to drive development of new business opportunities.You will also get access to colleague resource groups across the globe that provides mentorship and development opportunities to help you build a sense of connection and community throughout your career.

We will count on you to

Provide full support on revenue generating and servicing of major existing clients and new prospects, across Medical Malpractice, D&O, PI, Crime and Cyber classes in a fast-paced environment.Provide full spectrum of insurance broking services to clients including advisory and strategy, negotiation, placement completion and ongoing management of clients.Pursue and work with prospects, business development, internal stakeholders on new and expanded business opportunities.Ensure compliance with best practices and keep up to speed with changes and trends in the industry.Be highly organized with great attention to detail.

What you need to have

Degree in any discipline. 2 to 5 years of relevant working experiences.Attained minimum Certificate in General Insurance (CGI) or equivalent. ANZIIF or ACII will be an advantage.Proficient with MS Office, especially MS Excel and PowerPoint.

What makes you stand out?

Good communication and written skills in English.Ability to manage challenging situations with both clients and underwriters.Highly motivated and a team player with good interpersonal skills.Positive attitude towards work and learning.Proactive and able to work independently.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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