Group Account Partner

Mastek - Salesforce Business Unit (Mastek SBU) is seeking a Group Account Partner based in the greater Phoenix to nurture and grow our Healthcare Payer client. You will work closely with sales, marketing, practice leads, and delivery leaders to drive growth across all aspects of the client relationship. This includes introducing thought leadership, creating winning proposals, and delivering superior customer experience to grow the Mastek presence to our existing clients.

The Group Account Partner is the end-to-end account owner responsible for overall account P&L, delivery of programs, and senior client relationships. This role requires extensive CIO/CTO director- level relationship building and executive connections. Our candidate must live in metropolitan Phoenix area.

Job Requirements

Serve as the lead point of contact for all customer account management mattersOwning revenues, operating margin, customer satisfaction, and employee growth and developmentNegotiate contracts and close agreements to maximize profitsDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesCommunicate the progress of monthly/quarterly initiatives to internal and external stakeholdersDevelop new business with existing clients and/or identify areas of improvement to meet sales quotasForecast and track key account metrics (e.g. quarterly sales results and annual forecasts)Prepare reports on account statusCollaborate with the sales team to identify and grow opportunities within territoryAssist with challenging client requests or issue escalations as neededBeing held accountable against measurable revenue/profit growth within set timelinesDriving profitable growth of the account relationship by identifying and overseeing the closure of new, renewal, and expansion opportunitiesReviewing the performance metrics of the account with the delivery, operations, and finance teams regularlyParticipating in senior management reviews for the performance metrics of the account relationshipCollaborating with multiple service lines, practice & delivery leadership, and marketing to define and execute the growth plan for the accountsBeing responsible for execution and customer satisfaction for all service lines within the customer accountActively driving execution of the innovation agenda for the assigned client account