Seasonal Bilingual Warehouse Trainer

This position is responsible for working with Leadership to deliver technical, position-specific training for DC roles as well as provide bilingual support to Operations Leadership.Provides premium customer experience, following the tenets of our Company service guide, by accurately picking, packing, and shipping product for our customers with a full understanding of our service commitment to them. Works on the warehouse floor in Production, Retail, Returns, Publication, and Material Handling areas as needed.Uses company procedures and regulatory requirements to train warehouse employees on work procedures to support our value of customer focused work that is supported by Safety, Accuracy, Quality, Productivity, and a positive work environment.

Identifies and Supports the Creation of Functional/Technical Training Materials (20%):

Collaborates with Distribution leadership and HR to identify training needs and assists in the development of training resources.Identifies opportunities where training can improve unsafe conditions/practices, improve efficiency and/or reduce errors and works with HR and/or leadership to develop training/resources.Translates training and other learning materials into Spanish (verbal and/or written)

Delivers Training & Provides Technical Support/Coaching to Learners (60%):

Teaches a variety of training programs which includes the Distribution Center orientation, along with various training programs for each of the Operational work areas Production, Retail, Returns, Publication, and Material Handling.Instructs employees in safe work habits and conduct in the distribution center environment. Shares observations and feedback about performance of employees during classroom training.Works with the Supervisors, Leads and SSTs to assess the job skills of employees, recommend personnel moves where needed, and provide additional training as required. Provides feedback and documentation on seasonal training performance to Supervisors, as needed.Proficiency in Microsoft programsAbility to multi-task to effectively manage the progression and ultimate completion of projects. Strong ability to interact well with employees and leadership. Strong presentation skills, coaching and conflict resolution skills.Must be able to create an inclusive and respectful work environment by working with and coaching individuals from many ethnic backgrounds and a wide range of ages.Must be able to use information included in the training modules to provide consistent instruction to the work force. Must possess an ability to remain calm under pressure and be able to manage stress when uncomfortable situations develop.This position is physically demanding and requires walking, standing, bending lifting, kneeling and pallet building. Persons in this position should be able to lift up to 30 pounds frequently and up to 50 pounds occassionally. Many tasks associated with this position involve hand and arm manipulation, grasping, pushing, and pulling. Overtime is required at various times throughout the year. It is especially critical from October through December. Ability to work flexible shifts including evenings and overtime as needed. Requests for vacation from October through December will require Managers approval. Incumbents will be required to work on some Company holidays and Bonus days to meet customer service requirements.