IT Help Desk Technician

We are currently looking for a new IT Help Desk Technician at MBK Real Estate at our Home Office in Irvine, CA!

Job DescriptionPay: $30.00 - $31.25/ hourSchedule: Full-time, Monday - Friday(A hybrid work schedule is possible with the option to work remotely for up to two days per week after six months, contingent on a performance review.)

Please apply to the following link: https://mbk.wd5.myworkdayjobs.com/en-US/MREcareers/job/IT-Help-Desk-Technician_JR101744

Job Summary: The IT Help Desk Technician provides IT Help Desk technical support to the user community.Duties & Responsibilities:Provide support for Windows, Microsoft Office, and Network issues.Provide support for Microsoft 365 apps such as Outlook, Teams, OneDrive, and SharePoint.Assist with the imaging and installation of PC’s.Provision Active Directory, Azure, and Exchange Online accounts.Perform user training for new hires and others.Provision iPhones and iPads and support users with mobile device connectivity issues.Provide support for MFA (Multifactor Authentication).Provide support for Avaya IP Office phone system issues.Writing manuals (user guides).Ability to manage a high volume of Help Desk calls and emails every day.Other related activities that may be required and deemed necessary by the Supervisor.Education Requirements:High School degree required.Experience Requirements (in years):3 years IT Help Desk.Required Competencies/Licenses/Certifications:Microsoft Suite competency.Excellent working knowledge of Windows 10/11, Teams, and Outlook.CompTIA A+ Certification is strongly preferred.Basic networking skills are required.A CompTIA Network+ Certification is strongly preferred.Case management software proficiency (PC patching, inventory and ticketing).Dell Latitude and OptiPlex PC’s support is preferred.Active Directory and Microsoft 365 environment experience.Palo Alto Global Protect VPN support is a plus.SharePoint and OneDrive support is a plus.PowerShell experience is a plus.Technical, analytical, interpersonal and organizational skills are required.Attention to detail, and the ability to document technical issues.Strong organizational skills and the ability to multi-task.Ability to travel on average 2-4 weeks per year.Physical Demands & Work Environment:Must be mobile and able to perform the physical requirements of the job, bending, kneeling, stooping, pushing, pulling and repetitive motion.Ability to sit and work at a computer for long periods of time.Able to move intermittently throughout the workday.We offer a rich benefits package comprising of the following: competitive salaries with opportunities for growth; 401(k) retirement plan with up to 4% employer matching; comprehensive industry leading medical, dental and vision insurance; company-provided life, disability and AD&D insurance; flexible spending accounts, generous paid time off including vacation and sick time, holidays, and bereavement leave; and a variety of programs including leadership development, training, and personal coaching; education loan assistance and scholarships; daily living, financial and legal services; childcare and eldercare assistance; employee discounts; and health and wellness resources that include virtual yoga, mindfulness, and financial readiness for employees and their family members.If you are ready to meet the challenges of this critical role, we want to hear from you!