Dispatcher
📋 Role Overview & Responsibilities
Company Description McDaniel Service, Inc is a local contractor in Lorton, VA that specializes in HVAC and plumbing services. We are known for our dependability, reliability, quality workmanship, and reasonable pricing. Our focus is on customer satisfaction, and we prioritize building long-term relationships with our clients. All our services are handled in-house, ensuring accountability and excellence. Our technicians are highly skilled professionals who provide service for all brands of HVAC equipment, water heaters, and cutting-edge indoor air quality devices.
Role Description This is a full-time on-site role as a Dispatcher/CSR at McDaniel Service, Inc. The Dispatcher/CSR will be responsible for receiving and managing customer calls, coordinating schedules, dispatching technicians, and providing exceptional customer service. The role requires effective communication and organizational skills to ensure timely and efficient service delivery. The Dispatcher/CSR will work closely with technicians and other team members to ensure smooth operations and customer satisfaction.
Qualifications Strong customer service skillsExcellent communication and interpersonal skillsAbility to multitask and prioritize effectivelyExperience in dispatching or scheduling is preferredKnowledge of HVAC and plumbing systems is a plusAbility to work well in a team environmentProficiency in computer systems and softwareHigh school diploma or equivalent
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This position is located in Lorton, VA with potential relocation and sponsorship assistance depending on candidate qualifications.
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