Supervisor, Global Strategic Alignment & Communications

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters.Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:Take a class at Hamburger UniversitySample future items in our Test KitchenUtilize the latest technology to connect with your team around the globeWe are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

The Strategic Alignment & Communications Supervisor will be responsible for driving cohesion and transparency within the global Customer Experience function. The role supports key meetings, events, and leader communications forums throughout the year. In addition to specific alignment and communications responsibilities, the Supervisor will collaborate cross-functionally on ad-hoc projects to support the broader organization.

The Supervisor will be a part of the Strategic Innovation & Planning (SIP) team within the Customer Experience function (MCX). MCX includes departments such as Marketing (Brand, Menu, Customer Engagement, Worldwide Convention), New Business Ventures, Innovation & Product, Operations, Restaurant Development, Restaurant Design and Strategic Insights & Delivery.

A Week in the Life of a Global Strategic Alignment & Communications SupervisorLead the content and execution for function-wide meetings, including ownership of quarterly functional Town Halls and other touchpoints as needed (this includes project management, creating and managing workback plans, managing stakeholders, internal approvals, scheduling meetings and points of integration, budget, etc.)Serve as the lead on all function-wide communications. Lead the solicitation of content from partners across MCX, develop and send communications, as well as measuring success, soliciting feedback and making enhancements based on findingsLead/support the strategy and content development for global MCX Communications channels such as our Innovation site, @mcd, MCX Communications email, Career Experiences Portal, etc.In partnership with the Senior Manager, develop talking points, social media copy and email language for the Chief Customer Officer (head of the MCX function)In partnership with the Senior Manager, develop meeting agendas and content for functional leadership meetings (Extended Leadership, People Leaders, etc.)Own the MCX Strategic Alignment master calendarServe as a key partner to the MCX Human Resources Business Partners – ensuring people-related content is communicated timely and progress toward team engagement is occurring (Officer Coffee Chats, etc.)Serve as a key partner to the Global Communications team on key initiatives and communications related to MCXIn partnership with the Senior Manager, innovate on new approaches and procedures surrounding MCX, seeking efficiencies, new ideas and ultimately, effectiveness

Qualifications

Preferred Qualifications Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.Undergraduate degree in Communications, Business, Marketing, or another related fieldMinimum of 3-5 years of experience in Communications, Alignment, Planning, Program Management or related experience; global experience a plusExcellent written, verbal, and interpersonal communication and presentation skillsProficient in Microsoft Suite; especially PowerPoint, SmartSheet and Excel (for easier data collection and synthesis) and experience with an email marketing tool like Poppulo or MailchimpStrong organizational and project management skills; ability to own a project plan and proactively execute against the planAbility to communicate effectively with a broad set of audiences (including across levels and geographies)Experience in stakeholder management (senior leadership a plus); ability to influence others outside direct line of control, managing upStrong ability to multi-task and prioritize multiple projects and requests simultaneously in a deadline-focused, ambiguous yet dynamic environment with constant changeCreative thinker - experience in concept to execution of new ideasProactive and solution-oriented problem solver, strong attention to detail, self-starter, and great teammateCuriosity and drive to develop a deep knowledge of the McDonald’s business and System

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.