Customer Service Team Lead, Indiana Residency Required - Hybrid
📋 Role Overview & Responsibilities
We are looking for a Customer Service Team Lead, to join us in leading our organization forward.
McLaren Integrated HMO Group (MIG), a division of McLaren Health Care Corporation, is an organization with a culture of high performance and a mission to help people live healthier and more satisfying lives.
McLaren Health Plan and MDwise, Inc., subsidiaries of MIG, value the talents and abilities of all our employees and seeks to foster an open, cooperative and dynamic environment in which employees and the health plans can thrive. As an employee MIG,you will be a part of a dynamic organization that considers all our employees as leaders in driving the organization forward and delivering quality service to all our members.
McLaren Health Plan is our Michigan-based health plan dedicated to meeting the health care needs of each of our Michigan members. Learn more about McLaren Health Plan at https://www.mclarenhealthplan.org
MDwise is our Indiana-based health plan, working with the State of Indiana and Centers for Medicare and Medicaid Services to bring you the Hoosier Healthwise and Healthy Indiana Plan health insurance programs.Learn more about MDwise, Inc. at https://www.mdwise.org/
Position Summary
This position will be responsible for daily workflow which includes Customer Service Representative (CSR) process and work aide documents, problem solving and creating linkages to the Medical Management and Provider Relations Departments.In addition, responsibilities include the training of CSRs and clerks, serve as an ongoing resource for the department and assist in coordinating the department work flow. Has primary responsibility to develop and implement processes and supporting data to generate accurate and timely member call interactions.Serves as a resource for the Customer Service Team in their day-to-day functions. Also responsible for daily member telephone calls which will include directing members to the proper services needed and educating members as needed through the daily operation.
This is a hybrid position with requirements to come onsite as scheduled with leader, Indianapolis, IN. Must have IN residency.
Will require flexibility for evening shift rotations until 8:00pm.
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans
Qualifications
Required
High School Diploma or equivalent certification Two (2) years’ experience in a physician health care office environment or high-volume call center.
Preferred
Associate Degree in business, health care or related field. Two (2) years’ experience and knowledge of HMO, PPO, TPA, PHO and Managed Care functions (e.g. administration, claims processing, membership/eligibility, etc.).
Additional Information
Schedule: Full-time Requisition ID: 24002299 Daily Work Times: 8:00 am - 8:00 pm Hours Per Pay Period: 80 On Call: No Weekends: No
Frequently Asked Questions
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This position is located in Indianapolis, IN with potential relocation and sponsorship assistance depending on candidate qualifications.
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