Customer Success Manager
📋 Role Overview & Responsibilities
Our CompanyJoin the Mealco team as a Customer Success Manager! We are a New-York based food-tech startup revolutionizing the restaurant industry. We enable the connection between restaurants, creators, and customers to launch & scale top-quality, consistent brand experiences without the costs of traditional brick & mortar.
Life at MealcoJoin a dynamic and fun team with a people-centric culture. You'll be part of a passionate and fast-moving group who are dedicated to unlocking the potential of chefs, restaurant partners, and customers by building the best food on-demand ecosystem.
Your roleAs a Customer Success Manager, you will be responsible for supporting and growing both individual and enterprise customers. Your role will be to teach them about our product, help facilitate training, and provide them with the right tools and products to grow their businesses. You will play a crucial role in helping our restaurant users maximize their success and bottom-line by utilizing Mealco better.
At Mealco you will:Develop strong working relationships with restaurant users to enable their success, solve issues, and gather feedbackGrow current selected customers by upselling new and exciting brands to restaurant usersManage user scorecards to provide next-level performance insights to all usersWork with larger enterprise accounts with oversight of multiple user locationsAnalyze data and develop insights that drive individual user improvement plansOrchestrate and lead cross-collaboration efforts with internal teams to analyze, plan, and communicate the right products, and best practices for each account
The ideal candidate will have:(preferred) Experience with key food delivery platformsA passion for client sales communications and enabling successOperations experience in decentralized/remote businessA scrappy, get-it-done attitudeStrong problem-solving skills and analytical mindsetExcellent verbal and written communication skillsA love for restaurants and food deliveryThe ability to thrive in ambiguity and work independently
At Mealco, you'll enjoy:A competitive salary with bonus structureFlexible remote work optionsA dynamic and friendly global teamExposure to a leading NYC early-stage startup
Ready to join the revolution in food tech? Apply now to become a part of the Mealco team!
Frequently Asked Questions
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This position is located in New York City Metropolitan Area with potential relocation and sponsorship assistance depending on candidate qualifications.
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