Operational Excellence Associated Business Process Documentation Intern

About our Company

Medidata: Powering Smarter Treatments and Healthier People

Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 2,000+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Known for its groundbreaking technological innovations, Medidata has supported more than 30,000 clinical trials and 9 million study participants. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com and follow us on LinkedIn , Instagram , and X .

The Program

At Medidata, interns will have the opportunity to accelerate their careers by working closely with experienced professionals and gain valuable, hands-on, full-time work experience. By being a part of our global organization, interns have the opportunity to work alongside our talented and committed professionals helping them to build a strong foundation for achieving their career goals. For 12 weeks, beginning May 20, 2024, interns will have an opportunity to gain a deep understanding of what it means to be a Medidatian. United around a single goal of empowering smarter treatments and healthier people. Medidatians work in a culture of curiosity, innovation and fun. You will be contributing to the line of business with sustainable and meaningful work.

Our Summer Internship program also includes instructor led training, guided mentorship, exposure to senior leadership and community service. In addition to individual and specific related responsibilities, each intern will participate in our Intern Innovation Lab. Assigned to cross-functional teams, interns will work closely to develop an innovative solution to a business problem currently facing Medidata. As they work diligently to present their final solutions to a panel of top Medidata leaders, we are confident that our interns will make a significant impact on our business.

About the Team

As part of the Customer Support, Success and Services Operational Excellence team, you will gain experiences in working with client-facing colleagues, defining and documenting their processes. Working directly with the Customer Success Manager (CSM) team and an Operational Excellence Documentation Specialist, you will help create and develop the Customer Success process framework By the end of the summer, you will have gained an understanding how Customer Success delivers successfully at Medidata. and how good documentation and business process skills help an organization succeed.

Qualifications

Must be enrolled as a Junior or Senior at an accredited four-year college or universityInterest in project management, process development or Customer Success job rolesExcellent verbal and written communication skillsGood interpersonal skills and able to work in a cross-functional/matrix environment Collaborative work styleExperience with process creation - nice to haveExperience in Microsoft tools and Google G suite and process tools such as lucid charts preferredSelf-motivated, detail oriented, highly organizedMinimum GPA 3.0

The salary range posted below refers only to positions that will be physically based in New Jersey. As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. Pay ranges for candidates in locations other than New Jersey, may differ based on the local market data in that region. The base hourly pay range for this position is $25.00 $28.00 an hour and a $3,500 sign on bonus.

Applications will be accepted on an ongoing basis until the position is filled.

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Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.

Diversity

As a game-changer in sustainable technology and innovation, Medidata, Dassault Systèmes company, is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.