Employee Relations Manager

Employee Relations ManagerAbout UsWelcome to MedPro Healthcare Staffing, an award-winning agency based in sunny South Florida. We specialize in connecting healthcare facilities with exceptional professionals for temporary positions nationwide, managing recruitment, payroll, and benefits for a seamless customer experience.About the JobThe Employee Relations Manager applies interpersonal and relationship-building skills to drive employee satisfaction and placement effectiveness for a pool of 75 – 100 medical professionals on assignment across the U.S.What You’ll Do· Gather, document, and share information with other departments to ensure an efficient placement process · Coach and mentor foreign-educated medical professionals in their transition and assimilation to life in the U.S. · Identify candidate’s personal and professional needs; manage expectations and ensure compliance with contract terms · Collaborate with account management and sales departments to maximize utilization and retention · Develop transparent and trusting relationships throughout the duration of their employment · Intervene, deescalate, and resolve employee issues with outstanding customer service· Ability to communicate the benefits of placement opportunities and manage expectations accordinglyRequired Qualifications· Bachelor’s Degree is highly preferred or equivalent experience· Previous experience in a customer or patient service environment is a plus· Experience with teaching, mentoring, coaching, and/or training is highly preferred· Work well in a fast-paced environment· Excellent written and oral communication skills, with the ability to project enthusiasm and develop a rapport with Healthcare Providers over the phone· Excellent time management and organization skillsWhat We’re Looking For· Hunger to meet and exceed daily, weekly, and monthly metrics· Flexibility and willingness to put in the time to achieve personal goals· Independent judgment, problem-solving, timely follow-up, outstanding customer service, and solid sales skills· Strong work ethic, personal drive, and the ability to overcome obstacles· Ability to build and develop key relationships across the organization· Self-motivated, self-managing, and well organized· Experience providing outstanding customer serviceCompensation· $50,000 Base Salary + 30K Commission· Weekly Pay & Monthly Commission Pay-Outs· Weekly Company-Wide Raffles based on productionPerks of the Job· Perks of the Job· Established opportunities for Career Advancement· Generous PTO Schedule· Paid Federal, Floating, and Personal Holidays· Medical, Vision, and Dental Insurance· 401K + Matching· FREE Personal trainer-led Boot Camp twice weekly· Quarterly Wellness Days including healthy meals and chair-massages· Team Outings including professional sporting events, picnics, and beach days!· 4-night company-paid vacation to celebrate the holiday season and recognize the year’s accomplishments.· ADDITIONAL PERFORMANCE PERKS like complimentary lunch and cash incentivesAwards & Recognition· Sun Sentinel Top Workplace· SIA, Best Staffing Firms to Work For· SIA, FASTEST Growing Staffing Firm· SIA, Largest Staffing Firms in the U.S.