Access Specialist I
📋 Role Overview & Responsibilities
The MedStar Health Care Connection Contact Center has a Full Time, dayshift, hybrid opportunity at our call center located in the White Marsh area. The ideal candidate will have the ability to establish and maintain effective relationships with patients and their families through active listening, empathy, courtesy, and professionalism while scheduling patient appointments in our high-volume call center.
Education
High School Diploma or GED required. Associate's degree preferred.
Experience
2 years customer service experience preferably within a healthcare setting required. Experience working in a hospital or medical office scheduling environment preferred.
Licenses and Certifications
No special certification, registration or licensure required.
Knowledge, Skills, and Abilities
Able to work in a complex work environment with heavy call volume that involves coordination and support with various departments, patients, healthcare providers and system. Ability to type 40 WPM accurately, Computer literate and able to navigate among varied systems and the Internet. Must show aptitude in learning and using scheduling and electronic health record software. Ability to operate standard office equipment. Excellent interpersonal skills and telephone/written communication skills. Committed to providing excellent service to MedStar customers and ability to display strong listening skills and empathy to MedStar patients and co-workers. Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset patients. Must be self-directed and able to multitask.Responds to telephone inquiries from patients, physicians, employees and other callers regarding appointments, referrals, provider messages and services within MedStar in accordance with established guidelines.Utilizes physician protocols to schedule appointments for multiple subspecialties or locations and meets established performance goals.
Frequently Asked Questions
How do I apply for the Access Specialist I position at MedStar Health? ▼
Click the “Apply for this Position” button on this page to submit your application directly to MedStar Health without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Baltimore, MD with potential relocation and sponsorship assistance depending on candidate qualifications.
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