ER Medstar Service Associate

Job Summary

This position performs clerical functions within the Emergency Department or MedStar. Pre-registers patients in the Emergency Department, preparing the necessary paperwork to initiate emergency care, physician order entry of emergency diagnostic test; dispatching of outgoing and incoming telephone calls, bed management of all patients admitting through the Emergency Department, and performs related clerical functions.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!

Please note this position requires availability of all shift types. You will be on a rotation of day, evening, overnights and weekends.

Primary Duties

Pre-registers patients in the ED, generating a medical record in order to initiate emergency/trauma care. Hospital/department records/data bases for earlier medical record numbers/charts and requests or pulls patient information or medical records and/or assembles various admission packets for medical staff. Receives, processes, and expedites requests for Hospital bed assignments and communicates bed assignment request to the Admitting Department. Manages bed assignments via the bed tracking system and communicates bed assignments to the clinical staff. Works with all in-patient units to ensure patient room is ready/available and coordinates readiness of bed with DES to expedite patient throughput in the ED. Enters patient information into department and/or Hospital's system(s), including, but not limited to: demographic, insurance and triage information and updates it with physician orders, laboratory tests/results, examinations, diagnosis/medical findings, and unit charges supplies/treatment utilized, etc. (All orders are reviewed for transcription accuracy by licensed nursing personnel). May call insurance company/HMO and/or primary care physician and obtains required authorizations and/or referrals, and medical information for the ED physician, etc. Photocopies insurance card(s) and ID for record. May phone insurance companies for levels of benefit coverage.

Qualifications

High School Diploma or GED required 6-12 months experience as Office Assistant I or equivalent demonstrating organizational skills and a working familiarity with office computers (PC's and/or mainframes) performing word-processing/typing and data entry required This position is represented by the Service Employees International Union (SEIU)