Specialist, Data Center Operations

Job Description

Specialist - DC Operations

The Specialist, DC Ops Service Delivery position will be able to execute activities of Data Center Operations and provide as-needed on-site support for the local computer rooms located at the our Manufacturing Division Durham site. This position reports directly into the site Manufacturing Critical Infrastructure (MCI) Lead in the Digital Manufacturing Operations – Global Vaccines Operations (DMO-GVO) organization and will receive guidance from the Global Infrastructure Operations (GIO) data center operations governance team on the execution of operational activities. They will ensure all requests and incident tasks are handled according to standard operating procedures, work instructions, and policies. Responsible for all DC related aspects of the our Company Infrastructure Management Lifecycle for hosted equipment, including planning, coordination, installation, and decommission. Responsible for improving the overall operation, ensuring that work activities are completed within SLA parameters with a high degree of quality. Coordinates onsite activities with visitors, vendors, and other technicians as required.

Responsibilities

Strong understanding of structured cabling systems, network and connectivity standards and hardware installation.Excellent problem-solving skills, trouble shooting, analytical skills, project/task management skills are required. Must be a key contributor to the success of technical solutions.Must have the ability to constantly learn while operating in a complex and dynamic operations environment.Capacity and demand planning for the data center.Technical capacity and capability analysis for data center and local computer rooms.Must show understanding of the cause and effect of infrastructure activities impacting the Operational Technology (OT) production environment.Must demonstrate strong interpersonal and communication skills with high personal integrity, credibility, and energy. As applicable, develop staff and maintain effective relationships with vendors.

Required Experience & Skills

5 + years of experience in data center installations, break fix, diagnostics, and structured cabling5+ years of technical support in a data center/command center environment.Understanding of enterprise critical data center facilities and their mechanical and electrical requirementsCreating status reports for mgmt. on projects/incidentsGood understanding of data center, IT and network standards and policiesAbility to adapt to changing technology environments.Experience with tools: Sunbird DCIM, ServiceNow, SharePoint, Visio, PowerPoint. Proven ability to work independently and drive results.Demonstrated experience in a cross-function team environment.ITIL, Project Mgmt., DC, Network, or Server technical certifications would be desirable.

Education

High school diploma or equivalent required.Bachelor’s degree in computer science preferred

MSJR

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

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About

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

No relocation

VISA Sponsorship

No

Travel Requirements

10%

Flexible Work Arrangements

Hybrid

Shift

1st - Day

Valid Driving License

No

Hazardous Material(s)

N/A

Requisition ID:R289592