Dir. Applications Development - Customer and Agency Experience

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023!

Position Summary

The primary job function is to lead and manage software engineering staff for implementing Mercury Technical Products Roadmap for Customer and Agency Experience.

Essential Job Functions

Partner with Technical Product Managers, Designers, other Engineering Leaders, Business and Vendors to help define Strategic Technical Product Roadmap for the Customer and Agency Experience Area.Implement Mercury Technical Products prioritized Roadmap for Customer and Agency Experience efficiently. Work with other Leaders to identify and resolve impediments effectively and expeditiously. Partner closely with a team of product managers, engineers, designers, technical product analysts to deliver a high-quality digital experience.Build a configurable, persona based, best in class user experience for supporting Customers and Agents.Incorporate design and software development best practices in order to promote high quality and faster time to market.Ensure that all Customer and Agency Experience Applications are highly responsive, secure, reliable and easy to use.Collaborate with other Engineering Leaders to Identify opportunities for improving Application Systems as well as Engineering practices and help implement the same.Build and manage a talented, diverse, inclusive team of high performing engineers.

Education

BS Degree in Engineering or Computer Science/ Management Information Systems or equivalent combination of education and work experienceA Masters degree and/or similar experience with Software Development is strongly preferred.

Experience

15+ years' experience in developing software.10+ years' experience in Senior technical leadership role.5+ years hands-on experience in leading implementation of consumer facing digital experience.

Knowledge And Skills

Experience in developing Engineering Roadmaps, estimating effort and prioritizing work.Experience in leading Agile Engineering teams to design, implement and support web and mobile application that are highly reliable, responsive and easy to use.Experience in integrating products and platforms across Middleware, Database and Infrastructure technologiesHands-on experience designing and developing fullstack web and mobile application using technologies like HTML5, CSS, Javascript, Angular, React, Spring Boot etc.Experience in leveraging development quality best practices like automated code analysis, code reviews, unit test automation etc. in order to ensure high quality of code developed. Experience in using CI/CD pipelines to improve cycle time.Ability to identify opportunities for improving Application Systems as well as Engineering practices.Ability to collaborate cross-functionally with both business and technical stakeholders and influence other leaders to identify and resolve impediments effectively and expeditiouslyProven track record of building and managing high performing engineering teams.Ability to navigate through ambiguity and drive strategic direction.Strong verbal, oral, and written communication skills.

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We Offer Many Great Benefits, Including

Competitive compensationFlexibility to work from anywhere in the United States for most positionsPaid time off (vacation time, sick time, paid Company holidays, and volunteer hours)Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)Medical, dental, vision, life, and pet insurance401 (k) retirement savings plan with company matchEngaging work environmentPromotional opportunitiesEducation assistanceProfessional and personal development opportunitiesCompany recognition programHealth and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.