Payment Specialist- Remote

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023!

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We Offer Many Great Benefits, Including

Competitive compensationFlexibility to work from home/hybrid inCompany vehicle + gas cardPaid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)Medical, dental, vision, life, and pet insurance401 (k) retirement savings plan with company matchEngaging work environmentPromotional opportunitiesEducation assistanceProfessional and personal development opportunitiesCompany recognition programHealth and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Position Summary

Under immediate supervision ,The primary job function of the Payment Specialist is monitors installment payment schedules, collects and records payments on subrogated claims. Contacts and negotiates with delinquent parties to encourage payment of reimbursable monies.

Essential Job Functions

Monitors installment plans and collection of monies due from subrogated auto, property damage and medical payments claims. Records payments received and credits appropriate accounts on manual and computerized systems. Maintains accurate balance of payments. Maintains reports.Contacts debtors through telephone and written communication in order to encourage payment on assigned accounts. Analyzes and determines reasons for nonpayment and negotiates repayment plans with debtors. May recommend deferral of payment in hardship situations. Recommends legal action or other means of collection to ensure recovery of debt. Prepares pertinent file information for transfer to outside collection agencies or legal organizations (i.e. DMV, MVR, police report, photo history, etc.).Maintains and updates files on diary system in order to ensure an accurate record of reimbursements and compliance with established Company procedures. Responds to calls from insureds, claimants, attorneys, etc. regarding the status of the file.May issue payments for supplemental material damage, rental car charges, etc. as necessary. Sets reserves based on actual supplemental billing. Reviews uninsured motorist recovery files and prepare for assignment to outside vendors.

Education

Completion of a general high school education

Experience

9 - 12 months of collection or related experience Or equivalent combination of education and/or experience

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.