Psychiatric Service Care Coordinator

Employment Type

Full time

Shift

Description

Essential Functions

Provide coordination of care to clients through scheduling appointments, re-scheduling, follow-ups and collaboration amongst physicians and clients. Completes prior authorizations to insurance companies and submits refill forms to the pharmacy as necessary.Collaborates with the House of Mercy's treatment team regarding client care needs. Assists with critical tasks related to medication management and oversight of residential medication room processes and procedures. Maintains regular contact with manager and physicians to support continuum of care. Provides support to clients and family regarding psychiatric service needs through face-to-face interactions, emails and/or phone. Participate in clinical staffing, case management meetings and action plan sessions, as needed. Serves as a resource to other members of the treatment team in the area of medication management and psychiatric services. Maintains professional boundaries in all client interactions, resourceful and maintains a positive work environment. Documents all activity in a qualitative/timely manner through our EHR system. In partnership with the medical director/manager, ensures all CARF accreditation standards and State regulations are being met for psychiatric services. Knowledge about recovery, cultural competency, person-centered treatment and trauma informed care.Coordinate on-going patient flow through House of Mercy ensuring efficient and effective continuity, accurate completion of all required forms, greeting clients, verifying demographics and insurance information, and coordinating physician releases.

Marginal Functions

Proactively seeks opportunities to improve/enhance programming and makes recommendations to the Leadership team for improvements/enhancements.Participates in House of Mercy’s Performance Quality Improvement Process.Assists with the development/completion of grant applications, funding appeals, and reports required by grantors, if and when appropriate.Gathers, maintains and reports statistical data and completes reports related to ongoing research, grants, and purchase of service agreements, as requested.Participates in public relations and media efforts to promote House of Mercy; attends community and informational meetings to network with other providers; attends training on relevant topics to stay current on trends related to job, meet licensing/regulatory requirements, and to obtain information to better serve clientele.Assists Leadership team in the development of programs and/or curriculum, as directed.

Minimum Knowledge, Skills And Abilities Required

Current LPN license issued by the State of IowaClinic/physician office experience preferredProof of completion of Mandatory Reporter abuse training specific to population served within first 30 days of employment.Previous experience working with chemically dependent or “at risk” clientele, preferred.Ability to understand medical terminology and communicate effectively with healthcare professionals.

OR

Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification must be obtained within first year of employment and maintained thereafter.Clinic/physician office experience preferred.Basic Life Support (BLS) certified or obtained within three (3) months of hire. Acceptable credentialing bodies and certifications include American Heart Association Basic Life Support.Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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