Customer Service Specialist
📋 Role Overview & Responsibilities
Company Description Metrix Logistics Group, founded in 2008, is one of the country's leading logistics management service providers. Based in Houston, Texas, in close proximity to the Port of Houston, we pride ourselves on being reliable and affordable. Our range of logistics services include trucking, warehousing, and other ancillary services. With years of experience in logistics, warehousing, distribution, trucking, and supply chain management, we aim to provide convenience, reliability, and affordability.
Role Description This is a full-time on-site role for a Customer Service Specialist located in Pasadena, TX. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering a superior customer experience. The role will involve handling customer inquiries and resolving issues in a professional manner.
Qualifications Customer Support, Customer Satisfaction, and Customer Service skillsExcellent phone etiquette and communication skillsAbility to provide a positive customer experienceStrong problem-solving and conflict resolution abilitiesAttention to detail and the ability to multitaskExperience in the logistics industry is a plusHigh school diploma or equivalent
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This position is located in Pasadena, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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