Deputy Chief Officer, Service Delivery

Description Job Information: 7066Title: Deputy Chief Officer, Service DeliveryFirst Date of Posting: 04/18/2024Last Date of Filing: 05/09/2024Authority: TADepartment: SubwaysDivision Unit: Service DeliveryReports To:Vice President & Chief Officer, Service DeliveryLocation: VariousHours of work: VariousCompensation:Salary Range (Hay: 1232): $138,234 - $196,204Responsibilities:This Position is responsible for directing and controlling the execution of all operating and administrative activities of Transportation Operations' Crew Assignment Section and Platform Controllers' Unit, Methods & Procedures, Facilities & Safety, Division Operations and Contract Review, along with the functions to provide the adequate number of employees for Field Operations. Implements and strategically supports a variety of process improvement initiatives to increase the safety, proficiency, and availability of the workforce. Response to emergency situations, conducting special investigations of operating incidents, and performing field audits and inspections are responsibilities that are also overseen by this position. Collaborates with other departments/divisions on special projects/ new initiatives. Creates, promotes, and sustains an organizational culture that engages and motivates employees to continually seek ways to enhance both the external and internal customer experience.Education and Experience:A baccalaureate degree from an accredited college in business administration, Public Administration, Transportation Management, or in a related field. Twelve (12) years of related full-time experience and nine (9) years must have been in a managerial or supervisory capacity, or a satisfactory equivalent of education and experience. Desired Skills:Excellent strategic and thought leadership skills.The ability to think creatively and flexibly manage large stakeholder issues related to major interdivisional projects.Strong business acumen and excellent communication and presentation skills.Proven skills in managing highly motivated staff and effectively providing oversight on a vast suite of intersecting projects.Demonstrated experience in projectmanagement and development.Selection Method:Based on evaluation of education, skills, experience, and interview.All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll.Other Information:Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission).Equal Employment Opportunity:MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.