Billing Specialist

We are seeking a diligent and detail-oriented individual to join our team as an Administrative Billing Specialist. This entry-level position primarily focuses on billing customers, following up on past due accounts, providing exceptional customer service, and handling general administrative tasks.

Responsibilities:• Billing: o Generate and process invoices accurately and timely for Thompson Pump & Irrigation's customers. o Ensure billing information is correct, including itemized charges, quantities, and pricing. o Verify billing addresses and contact information to maintain accurate records.

• Accounts Receivable: o Monitor accounts receivable aging reports and follow up on past due accounts. o Communicate with customers via phone, email, or mail to address payment discrepancies and resolve billing issues. o Document all interactions and maintain updated records of customer communications and payment statuses.
• Customer Service: o Serve as the first point of contact for customers, addressing inquiries and concerns promptly and professionally via phone, email, and in-person interactions. o Provide friendly and professional assistance to customers regarding billing inquiries, account statements, and payment options. o Handle customer complaints and concerns in a timely and empathetic manner, ensuring satisfactory resolutions. o Build and maintain strong customer relationships through effective communication and problem-solving.
• General Administrative Tasks: o Assist with data entry, filing, and organizing documents as needed. o Support other administrative staff members with various tasks to ensure smooth office operations. o Perform additional duties and projects as assigned by management.

Requirements:• High school diploma or equivalent.• Previous experience in billing, accounts receivable, or customer service is a plus but not required.• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).• Excellent communication skills, both verbal and written.• Strong attention to detail and accuracy in data entry.• Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.• Strong organizational and problem-solving skills.• Ability to maintain confidentiality and handle sensitive information with discretion.

Salary and Benefits:• Hourly wage: $18-$22 per hour based on experience.• Full-time or part-time position off on weekends.• Paid holidays and paid time off (PTO).• 100% company-paid employee health insurance.• 50% company-paid dependent health insurance.

If you are enthusiastic about joining a dynamic team and have a passion for providing excellent customer service while performing administrative duties, we encourage you to apply for this position. Please submit your resume and cover letter detailing your qualifications and relevant experience. We look forward to hearing from you!