Training Program Manager

Training Program ManagerLocation: Mountain View; CA (HYBRID)Duration: 5-6 Months

Overview:Training Program Manager, you manage the training and knowledge program for agents, by providing learner-centric training strategies. You will analyze trends and future launches to anticipate training needs and advocate the continual improvement of the agent training experience. Working with our cross-functional teams, you will create training project plans, review the design and development process, and coordinate with our vendors to ensure smooth delivery and implementation. You will report training progress and evaluate the training to understand its effectiveness. Additionally, you should have strong leadership, organizational, problem-solving, networking and communications skills.

Top 4 Daily Responsibilities:Consult with business partners and stakeholders to determine the most effective training strategy to support products and workflows.Analyze trends in quality results, policy launches, anticipate learning needs, and devise appropriate training interventions.Lead the development and implementation of curricular framework to drive business results.Drive training development to completion by managing timelines, overseeing the instructional design process, and coordinating the delivery of training

Mandatory Skills/Qualifications:Bachelor's degree in Education, Instructional Design, related field or equivalent practical experience.Experience deploying training programs to 3rd party partners.Experience managing cross-functional projects with delivery in organizations.Training and knowledge management: Identifying training needs, developing and updating training and knowledge materials, delivering training, evaluating training effectivenessAdult learning and education: Knowledge of principles and methods for learning content design, instructions and guides to facilitate learning, and the measurement of learning effects, including the ability to apply training methods to help others learn subject matter knowledge.Managing meetings effectively: Ability to set meeting agendas, understand the audience, set action items, and drive meetings to the desired outcome. This includes following up on action items and communicating decisions that result from meetings.Consultative skills: Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations.Data analysis and synthesis: Ability to analyze information, draw conclusions, generate alternatives and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies.Program management: Knowledge of the process of managing several related projects, often with the intention of improving an organization's performance.