Customer Service Representative
📋 Role Overview & Responsibilities
When recruiting and training our team members here at Higher Ground Events, we ensure they receive the highest level of customer service training available. It is our utmost priority to put your brand's best foot forward every time.
The role requires you to provide outstanding customer service, sales, and service on a face to face basis to our customers and clients alike. You will promote our client's products & services, deal with any inquiries from existing customers relating to their accounts, order products, and services where applicable, renew subscriptions, and open new accounts where necessary.
Responsibilities: Handle questions and product inquiries from customers Recommend appropriate products/services/plans based on the customer's needs Handle product returns, complaints, and other customer requests Ensure accurate data capture of all information from customer/client You will be providing pleasant and professional face-to-face follow-up services to customers in accordance with sales and service guidelines established by the Client. It is imperative that all targets and goals set are not only met but exceeded on a daily basis.
Key Performance Indicators (KPI’s) are essential to every business to ensure productivity is at the highest standards. Key KPI’s to be met for the role include: SalesQuality Productivity Time management
Does this sound like you? Are you looking for a career? Have you got the drive to succeed? If the answer to all of the above is YES we want to hear from you! Please send a copy of your resume to the management team for consideration. Good luck
Frequently Asked Questions
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This position is located in Savannah, GA with potential relocation and sponsorship assistance depending on candidate qualifications.
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