Customer Service Operations Specialist
📋 Role Overview & Responsibilities
Please find details for this position below:Client: Banking/Financial IndustryTitle: Customer Service Operations Specialist - Brokerage (10 Openings)Location: St. Louis, MODuration: 06+ Months
Job Descriptions:In this contingent resource assignment, you may: Participate in low to moderately complex initiatives and identify opportunity for process improvements within Customer Service.Review and analyze basic or tactical Customer Service assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables.Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements.\Provide information to client personnel in Customer Service.
Required Qualifications:2+ years of Customer Service, Financial Services, or Contact Center experience
Job Summary:Will be working with client customers to address brokerage complaintsM-F 7:00 AM to 6:00 PM30 days of onsite training5 days on/ 5 days remote after training is complete
Top Skills:Series 7 required – MUST BE ACTIVE (or within 2 year window so it may be re-activated quickly)Brokerage operations experienceCustomer service experienceMS ProductsStrong Verbal/ written communication Skills
EEO:“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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This position is located in St Louis, MO with potential relocation and sponsorship assistance depending on candidate qualifications.
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