Pharmacy Technician

Job Qualifications

EducationHigh School diploma or equivalent.National Certification as pharmacy technician (PTCB) required.

ExperienceMinimum 2 years of experience in a retail pharmacy and strong clinical drug therapy knowledge.Call Center experience preferred.Knowledge in pharmacy/medical terms.

Skills/CertificationsNational Certification as pharmacy technician (PTCB) required.Interpersonal/organizational/technical skills required.Technical proficiency in PC-based software programs (Word, Excel, Outlook, other internal systems).

• *Must reside in TN or contiguous counties.**Written and oral TELEPHONIC communication skills are required.Ability work independently on multiple tasks involving critical deadlines with little or supervision as well as part of a team.Must be able handle multiple tasks simultaneously, work independently and as part of a team.Knowledge of hypertension treatment and diabetes treatment preferred.

Quals--All applicants will be advised that Client, as a federal contractor, may be required implement a COVID-19 vaccine mandate.

Job Profile Summary:The Outreach Pharmacy Specialist is responsible for outbound calling members, providers and pharmacies in an effort improve HEDIS metrics. The project specialists will be responsible for calling members with gaps for Medication Adherence improve HEDIS. Other types of outbound calls members, providers, and pharmacies may be assigned. This position may include updating, maintaining and monitoring pharmacy information distributed external and internal customers. This includes pharmacy information and pharmacy tools placed on the company web site and the processes involved have information placed on the company web site.

Job Duties:Conduct outbound educational telephone calls regarding medication adherence members, prescribers and pharmacists as directed.Encourage and motivate members become compliant by refilling their prescriptions and/or coordinating the needed appointments with provider officesReceive provider and member pharmacy problems/complaints and escalate appropriate management staff.Document all pertinent data, complete daily tracking, reporting/activity as requested in CareCommunication Management System (CCMS).Perform data analysis as assigned.Maintain proper workflow while meeting departmental goals for timeliness.Fax and/or mail provider and member communications as directed.Respond inquiries from providers, members, family, and internal staff.Participate in meetings/committees as requested.Organize and prioritize multiple tasks and deadlines; work under moderate/minimal supervision.Responsible for timely review of updates drug information and drugs lists.Complete various projects thoroughly, accurately and timely as assigned by management.Implement processes involved in communication distribution members and providers.Lend clerical support tother departmental members as requested.Other duties as directed by management accomplish department goals.

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."