Customer Service Representative

Here’s what we doMityLite is an award-winning manufacturer of professionally designed highly durable event furniture. Trusted worldwide, MityLite products are found primarily in banquet, meeting, and event venues in the hospitality, education, government, and church markets.

Here’s where you come inMityLite is looking to hire an experienced Customer Success Team Member to join our team. The ideal candidate will be driven and have the ambition to learn new skills and products. We are looking for someone who can learn new software and can aid in developing processes to ensure an efficient flow of information between customers and sales representatives. This role will be a remote part-time position, 20 hours per week. You will be assigned either the 8 am to 12 noon shift, or the 1 pm to 5 pm shift. (If you have a preference, please indicate that in your cover letter or application.) Although this is a remote role, all applicants will be required to reside in the state of Utah.

The ideal candidate will have an excellent opportunity for growth within the organization in the future. We are excited to add some new energy and perspectives to our team!

Duties and ResponsibilitiesRespond to all inquiries promptlyCommunicate with your in-office managerMaintain current customer databaseWork to support your assigned sales representatives to complete quotes, create invoices, and follow-up communication with customers/logistics/supply chainComplete customer warranty tickets Meet weekly/monthly/quarterly KPI metric expectations

Required SkillsExcellent communication and active listening skills, both written and verbalOptimistic, positive personalityMust be detailed-oriented, and able to multi-task while meeting deadlinesProblem-solving skillsAmbitious and motivatedExcellent time management skillsAbility to work independently or with others

Required Experience2+ years experience working as a Customer Support RepresentativeIntermediate knowledge of Microsoft suite of products (including email, Word, Excel, PowerPoint, and internet search)

Additional ExperienceAlthough not required for the position, those with experience in ERP programs, CRM software, Microsoft Dynamics 365, and Business Central are encouraged to outline this experience in their resume

BenefitsPTO and Holiday Paid LeaveMedical, Dental, Vision 401K401K Plan with 4% company match

MityLite is an equal-opportunity employer. We are committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require specific accommodation because of a disability or a medical need, indicate this on your application. We will ensure accommodation is made to applicants with disabilities throughout the recruitment and selection process.

We thank all candidates for your interest. However, only those who qualify for an interview will be contacted.