Market & Logistics Support Rep

Your mission

Build a high performance team to deliver key performance indicatorsOwn the customer relationship at the plant level for assigned accounts in coordination with the Business Solution ManagerDriving customer satisfaction by responding to customer needs/ inquiries in a timely mannerManage order intake, process orders and coordinate changes with Production Planning department guaranteeing on time delivery to the customerManage customer stock levels ensuring optimal stock position and develop plans with customers to move aged materialsComplete monthly sales forecast, follow-up of trials, Finished Goods, and maintain customer price listHandle customer claims in cooperation with Quality departmentProvides any necessary reports or data to the sales teamThe daily scheduling of all outbound loads from the facility, as well as all inbound shipmentsPrepare documents (i.e. bill of ladings, manifests and packing lists for outbound shipment)Facilitate all necessary claims with vendors over damaged freight, inadequate service and billing issuesPlan and track shipment of final products according to customer requirementsMatch up inbound loads with outbound loadsMaking special shipping arrangements as necessaryDoes any necessary administrative work including filing reports or presenting sales team with necessary documentsOther duties as assigned

Your profile

High School education or equivalentCost Accounting, Reporting and Variance Analysis experience a mustHigh proficiency in Excel and other Microsoft Office productsStrong understanding of manufacturing (ERP) systemsSAP experience required2-5 years of customer service or equivalent experience in a manufacturing settingDemonstrated organizational abilities and priority settingFamiliar with Microsoft Office products (including Outlook, Sharepoint, Word, and Excel)

Our Offer

Benefits: Workplace accomodations; Cafeteria; Coaching; Company retirement; Events for employees; Health benefits; Parking

Get in touch

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people are what drives our passion for performance, and are the key ingredient of Mondi’s success. Be part of our future. Should you need further information, please contact Sheila M Martinez, our HR Generalist.

Only CVs uploaded onto our online career platform (e.g. www.careers.mondigroup.com) will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address no-reply@mondigroup.com to your “safe list” or address book.

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