Director of IT Operations
📋 Role Overview & Responsibilities
Job Title: Director of IT OperationsLocation-Type: Hybrid 3x a week in Atlanta, GAStart Date Is: ASAPDuration: PermCompensation Range: $200k-225k base + 15% annual bonus
Job Description:Develop and execute the global IT operations strategy aligning with overall business objectives.Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.Financial management of the functional budget with on-going focus on cost optimizationStay abreast of industry trends, emerging technologies, and best practices.Oversee and coordinate IT operations on a global scale.Ensure seamless integration and standardization of IT processes across different regions.Collaborate with international teams to address diverse IT requirements.Lead the design, implementation, and maintenance of both Cloud (AWS 95%, Azure) and on-premises infrastructure.Ensure the scalability, security, and reliability of IT systems.Establish and maintain a customer-centric approach in managing helpdesk services.Monitor and improve service levels, response times, and customer satisfaction.Foster a culture of continuous improvement and proactive problem resolution.Develop and maintain strong relationships with IT vendors and service providers.Negotiate contracts, manage service level agreements, and ensure vendor performance meets expectations.Evaluate new vendors and technologies to enhance organizational capabilities.Implement and manage disaster recovery and business continuity plans.
Requirements:Experience leading infrastructure operationsStrong vendor and team management experience. (Experience leading large teams)Experience with AWSSkilled in working with global teams.Player coach mentality/hands-on leadership styleExperience manaing customer centric help desk is ideal
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