Payment Solutions Technical Integration Manager

The RoleThe Payment Solutions Technical Integration Manager is responsible for managing the full lifecycle of client integration from inception and pre-sales, technical consultation to production go-live, with a strong focus on the technical aspects of the integration. They will work in coordination and collaboration with the product heads, sales/dealers, technology and operations, providing technical and day to day integration and processing support to our internal and external customers/stakeholders. Service and support duties include providing system information, solution options, technical support, running/editing/testing of scripts, system demonstrations, file mappings, file import support and API integration support. The Payment Solutions Technical Integration Manager will work with the commercial, tech and operations teams to establish and support client integration engagements. Implement (and contribute to the evolution of) integrated solutions processes and project management framework: Support day to day successful processing of key integrated customers via API and File Transfer. Support customer discovery and work with commercial teams to recommend the right integrated solution within the framework requirements of the customer. Support and drive testing and deployment of business software integrations and API integrations. Ensure transparent reporting, full documentation, and approvals are obtained through the various stages of the engagement. Support the scheduling and hosting of meetings through the lifecycle of the engagement. Ensure consistent processes and deployment of integrations regionally and socialize with counterparts in other entities. Who You AreKnowledge and Experience: 2+ years of payments experience in a high-growth tech company. 2+ years of customer interfacing experience including project oversight and customer presentation in software or web application-based solution. At least 1 year of exposure to the technical side (developer, DB admin, technical BA or QA).Working knowledge of Alteryx, Python, JavaScript, VBA, HTML, CSS or other languages.Experience with cloud solutions, web technologies and protocols like REST, SOAP Experienced in PowerPoint, Visio, Word, Excel (Advanced).An affinity for systems thinking and continuous improvement. Experience working with systems and technology facing payments solutions.Understanding of foreign exchange and international payment processing.Exceptional collaborative and troubleshooting/deductive skills including the ability to engage in operational incidents with emerging data to assess impact and drive collaborative resolution in a swift manner. SkillsThe ability to work under pressure in a fast-paced environment.The ability to work creatively and analytically. Excellent written and verbal presentation skills.Good organizational skills including prioritization. Critical thinking.Exceptional customer service skills. Ability to communicate effectively, and articulately, across all levels of seniority in both written and verbal formats.Skilled at presenting and problem solving.Works effectively with others to achieve goals.

Nice to HaveExperience with API Gateway or iPaaS solution is a strong advantage. Working knowledge of one or more specific ERP platforms is an advantage. Working knowledge of data analytics tools, such as Tableau or Microsoft PowerBI is an advantage.Strong analytical skills that will allow good reporting and understanding of problems.

Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We also make reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation during the application process, please notify us.