Technical Services Librarian

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

The Digital Librarian works within MongoDB's global Technical Services team to help classify, organize and share technical knowledge and business processes.

Our Technical Services team use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. The Digital Librarian will work closely with the Technical Services Librarian, engineers, and managers in Technical Services to improve the accessibility and discoverability of our wiki, documentation, and other sources of information. They will also help design and implement content lifecycle processes, work to update deprecated materials, and address other information needs within Technical Services.

The Digital Librarian will work with an existing Technical Services Librarian, a Knowledge team, an Education team, and the Support team.

This role can be based out of our Raleigh office or remotely in the Americas (Central or Eastern Time Zones).

Responsibilities

Help to build and maintain a global taxonomy to classify and organize Technical Services content, including support cases, knowledge articles, educational topics, policy, and process documentationBuild systems, processes, and best practices for organizing our content using existing taxonomyPeriodically audit and review both the taxonomy and our content for correctness and relevanceFoster team contributions to the management of contentIdentify gaps in internal documentation and vocabularies that can be addressed by new content or processesEnable the team to find process documentation, records of past decisions, and current organizational goals to help the global customer service team function smoothlyImprove efficiency by reducing the need to rediscover knowledgeHelp scale the growing Technical Services team by streamlining patterns of information consumption and management

Requirements

Bachelor’s degree or equivalent education/experience; MSIS or other graduate-level library science degree or equivalent professional experience a plus1+ years experience developing reference resources for internal and external audiencesExtreme attention to detailBasic proficiency using Python or other scripting languages for data analysis and reportingEnjoys working in complex, technical environmentsDesire and ability to learn a variety of new technical skillsExcellent written communication skills in English

Nice to Haves

Experience managing and/or designing a large Wiki (on Confluence or similar, preferably including technical subject matter) Experience curating an internal or external knowledge baseExperience using and administering databases (ideally MongoDB)Experience managing enterprise taxonomiesExperience with metadata standards or semantic web standards (Dublin Core, TEI, RDF, SKOS, etc.)Experience with JIRA or Salesforce1-2 years experience cataloging and indexing information resources1-2 years experience working with NLP (Natural Language Processing)Knowledge of statistical analysis techniques

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$90,000—$176,000 USD