Bilingual IAM Analyst / ServiceNow Analyst

Job Title: Bilingual IAM AnalystLocation: San Antonio, TX 78245/ 3 days in officeDuration: 12+ months’ Contract

High volume ticketing, Spanish/English a must working high volume i.e. within tools such as Service Now and Citimarkeplace (CMP) requests, ResolveIT. hours some are 9:30am - 6:30 pm or 8:30a -5:30p M-F CST Hybrid - 3 days per week (Mon, wed and Thu onsite) but some flex. Interviews will be up to 1 hour panel interview. 9am-12pm CT some team members that may interview are in the Philippines. Taguig PH.

High volume ticketing, Spanish/English a mustworking high volume i.e. within tools such as Service Now and Citimarkeplace (CMP) requests, ResolveIT.

Global Identity & Access Management (GIAM) - Analyst 2 (Officer) The identity and access management (IAM) analyst is responsible for fulfilling access requests within a variety of banking applications and infrastructure systems. The objective of the role is to manage user roles and access privileges within compliance of set information security policies and standards. At the Intermediate Level, the analyst is expected to:Have a strong understanding of the global identity and access management (GIAM) - products, processes, resources and tools in their respective platform with an ability to review processes in accordance with Citi policiesSupport Global Identity and Access Management (GIAM) operation including weekends and public holidays on a rotational basis, as well as assigned On-call emergency supportHandle complex requests and issues independently by having a good understanding of security administration processes, practices, and policies; escalate a severity issue to relevant parties and assist in resolutionProvide audit related deliverables in short turnaround time, participate in compliance and audit related meetingsWork with the team to ensure completion of Marketplace requests, troubleshooting incident issues, closure of compliance-related action items and tasks are done within operational and controls thresholds Understand Continuity of Business and supports its application to GIAM processes by maintaining resources like process control document up-to-date, ISA accesses, etc. within applications in scope of supportIdentify potential opportunities and raise to management's attention, as well as raise ideas to improve information security controls for supported systemsMaintain availability to customers, team members, escalation manager, and senior management and handle customer and team interactions in a manner that lives up to Citi's leadership principlesEffectively utilize Talent Management process (i.e., goal setup, self-assessment, feedback, individual development plan etc.) to manage own performance and work on continuous developmentAssist in the development of team members by providing coaching and training particularly to new team members or new team processesComplete other tasks/activities/projects in connection with the organizations' goals not detailed in the current job description such as automation, migration, controls culture, etc.Demonstrate particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by complying with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and reporting control issues with transparencyQualificationsBachelor’s Degree/University degree of any course and minimum of 5+ years of experience in an Information Security role or related field with service delivery and customer relationship managementInterprets the principle of Information Security concepts and policies and ability to apply into day-to-day workDemonstrate an understanding of the risk associated with cyber security and the controls set in place to manage risk in identity and access managementProven use of discretion and sound judgment on handling of information with subject to sensitivityFlexibility to work in various shift to provide On-call, holiday and/or weekend support on a periodic frequencyProven capability to work within a team, seeks the input of others and greets change with optimism, curiosity and resilience, ability to manage multiple priorities and adjust to evolving work needsUnderstand and relates own goals to Citi, business' and teams', create SMART goals and demonstrate accountability to achieve themConsistently demonstrate clear and concise written and verbal communication in the English language as well as sensitive to audience diversityStrong analytical skills and ability to use (Citi) Lean methodology to identify process improvements; utilize Microsoft applications to analyze and interpret data CyberArk ExperienceAt least 5+ years of experience in IT production support environment, and hands on of experience in Information Security, Identity & Access Management (IAM) technologies and tools.Minimum 5+ years of experience in Privileged identity/Access Management and working knowledge on CyberArk.Hands - on experience in troubleshooting and implementation of account in CyberArk onboarding with working knowledge of access control models across technologies.Knowledge on testing connectors/platforms and other network devices. Application related knowledge on AIM WCS & ECS.Expertise in CPM, PSM, PVWA and Private Ark for trouble shooting and fixing issues in production & UAT.Should be a key player in terms of disaster recovery and mock drill testing.

Advantages Relevant experience in the following platforms may be preferred in some case(s):For Databases: Oracle, MS SQL, Sybase, Teradata, MongoDBFor Enterprise Systems: IBM RACF, CA TopSecret, AS/400, Stratus, Tandem, Unisys, VMS systemsFor Wintel: Active Directory, Wintel NAS serversFor Unix: Unix OS, LDAP