Desktop Support Technician
📋 Role Overview & Responsibilities
Job Title: Desktop Support TechnicianLocation: Niskayuna, NY 12309Duration: 6 months Contract to hireClient: CompuCom Systems
KEY RESPONSIBILITIES:Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.Documents, maintains, upgrades, or replaces hardware and software systems.Supports and maintains user account information including rights, security, and systems groups.Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.Network connection issues, track network connections back to network switches.Escalates problems and issues to a higher level of support if unable to resolve.Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.Interacts with customers, responding to routine technical questions or request for information.
Is it a good fit? (Requirements):Candidates should have 3-6 years’ experience supporting PC Hardware and software.Comfortability providing hands & feet support for Server and Network is a plus.Experience supporting mobile data plans, mobile networks, and devices is a plus.
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This position is located in Schenectady, NY with potential relocation and sponsorship assistance depending on candidate qualifications.
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