Technical Support Specialist
📋 Role Overview & Responsibilities
- *This opening is a 6-12-month long contract position, with the opportunity for conversion**
This Technical Support Specialist will play a key role in the customer support function. You are expected to demonstrate strong technical knowledge and a customer service focus for a wide variety of technologies and applications. This work plays a key role in the overall satisfaction level of our customers.
What You Will Be DoingResponds to and resolves customer tickets that include questions, requests for services and technical troubleshooting.Identify and resolve technical issues. Be willing to investigate, learn, and ask questions and provide on-site support to end-users on a variety of issues.Managing and troubleshooting Windows OS / Server environments
Required Skills & ExperienceSome college-level training with specialized course work in computer science, personal computer operations or related subject; and A+ and one other technical certification2-3+ years of work experience involving computer hardware/software at a technical level.Working knowledge Microsoft Office 365, Microsoft Exchange, Azure AD and SSOCustomer service skills and trouble-shooting skills.Experience with all equipment attached to the desktop, printer and some experience with switches and routers.
You will Receive the Following BenefitsMedical, Dental & Orthodontia, and Vision Insurance - Four medical plans to choose from for you and your familyHealth Savings Account (HSA)Health and Dependent Care Flexible Spending AccountsVoluntary Life Insurance, Long-Term & Short-Term Disability Insurance401(k) including match with pre and post-tax optionsPaid Sick Time LeavePre-tax Commuter Benefit
Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
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This position is located in Shrewsbury, MA with potential relocation and sponsorship assistance depending on candidate qualifications.
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