PT Mid-day Member Service Representative (Teller)

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Job Description

LOCATION

St. George - River Road Branch

123 South River Road

St George, UT 84790

SCHEDULE

Part Time: Monday - Friday 10:00am - 3:15pm; Rotating Saturdays 8:45am - 2:15pm

Flexibility needed 20 - 25 hours/weekDay off during the week when a Saturday is worked.

At Mountain America, we are committed to taking care of all our employees.

Starting competitive. Pay can increase depending on experience, plus incentivesPerformance reviews with opportunities to increase compensationExcellent medical and dental benefits with minimal employee contribution (Medical - full time employees, Dental and Vision both full-time and part-time employees)Paid time off, volunteer time off, and paid holidaysMatching 401KTuition assistanceProfessional developmentAnd more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone.Provides quality service by assessing, advising, and assisting credit union membership. Recognizes member needs and cross-sells products and services as needs arise through a consultation approach.Educates members about MACU products and services.Consistent focus on increasing member satisfaction and account retention.Expected to meet production goals as a representation to help our members.May follow up with members on product referrals (e.g. warm calling).Greets all members professionally.

Cash Transactions

Accurately maintains cash drawer.Accurately and efficiently processes transactions in accordance with established policies and procedures.Assists in the opening and closing procedures of the branch.Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

Represents the credit union in a professional manner, both in dress and in actions.Keeps work area neat and clean.Responds to email/voicemail/missed calls/other communication in a timely manner.Actively participates and completes product knowledge courses.Travel may be required.Complies with all regulations as required by law.Performs other duties as assigned

KNOWLEDGE, SKILLS, And ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

At least six months of customer service experience.

Education

High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

A valid driver’s license is required

To Be Completed During The First 90 Days

MSR Certification Package through the following:Teller Branch ChecklistProducts & ServicesTeller Follow-up TrainingMSR Sales Certification

Computer/Office Equipment Skills

Basic computer operating skillsBeginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)Type a minimum of 35 words per minute preferred

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills And Abilities

Thorough knowledge of credit union policies, procedures and regulationsAbility to prepare loan documents and cross-sell financial services of the credit union to ensure quality serviceAbility to perform mathematical calculationsAbility to communicate effectively using written and verbal communication

Physical Abilities / Working Conditions

Physical Demands

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistentlyAbility to stand, walk, kneel and crouch occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.