Sales Operations Analyst

Sales Operations Analyst Job Location

MUNICIPAL is located in Carlsbad, CA (North County San Diego) Summary

Do you love connecting with people? Are you energized by the idea of learning how to create lasting, positive emotional experiences for customers? Do you have a passion for fashion, apparel, and consumer retail? We want to talk to you.

MUNICIPAL is a direct-to-consumer (DTC) active lifestyle apparel brand. Our mission is to create a global movement of inspired people who never stop pursuing their full potential. We aim to connect with those who aspire to become the best version of themselves, and we do this by creating the most comfortable and versatile products on the planet. We have put together a super talented crew (where you come in) to communicate our vision, deliver an incredible online experience at MUNICIPAL.com, and drive long-term loyalty with our customers.

We are looking for a Sales Operation Analyst to join our team, The Sales Operations Analyst will play a crucial role in supporting the online and wholesale operations for MUNICIPAL Apparel. This position will focus on optimizing sales processes with our wholesale accounts, leveraging data and insights, and collaborating with various stakeholders to drive growth and operational efficiency.

The primary responsibilities of this role include providing exceptional customer service to internal and external customers and owning all aspects of the order-to-cash cycle for the B2B category.

Key Responsibilities and Duties

Sales Partnership Identify and implement improvements to streamline the sales process, and enhance operational efficiency Analyze sales data and workflows to identify bottlenecks or areas for improvement. Collaborate with cross-functional teams to implement process changes and ensure smooth execution. Help develop and curate product assortments and catalogs for wholesale customers Order Management Manage a portfolio of accounts with daily sales orders and ensure accuracy and on-time delivery are achieved Ability to prioritize and focus on key product launches to meet accounts or internal launch dates Research and identify root cause issues with order management systems, warehouse management systems, sales tools, and B2B portals Maintain a high degree of data integrity, quality, and consistency Responsible for cross-departmental communication between Billing, Sales, Marketing, and Demand Planning on the order-to-cash process Data Analysis and Reporting: Gather, analyze, and interpret sales data to provide actionable insights and recommendations. Develop regular reports and dashboards to track sales performance, identify trends, and support decision-making. Utilize data visualization tools to present findings clearly and concisely. Collaborate with sales and demand planning teams to develop accurate sales forecasts and demand plans. Cross-functional Collaboration: Work closely with internal stakeholders, including sales, marketing, finance, and operations, to align strategies and goals. Collaborate with the e-commerce team to optimize the online sales process, improve customer experience, and maximize conversion rates. Participate in meetings and provide insights to support decision-making and drive sales growth.

The Right Team Member Would Have

Exposure to NetSuite or other ERP Order Management Systems and B2B Commerce is a must Education: BA/BS in Business Administration, or an AA with equivalent work experience 2+ years of professional experience in Sales Operations position with a focus on B2B/big box and experience Excellent detail organizational skills with the ability to prioritize well in a fast-paced, dynamic environment Proficient in Microsoft Office, especially Excel Experience working with customers who transact via EDI Excellent communication and interpersonal skills to collaborate effectively and build relationships with various teams. Strong problem-solving and critical-thinking abilities. Someone who has a proactive mindset with a strong focus on continuous improvement.

Job Location

MUNICIPAL is located in Carlsbad, CA (North County San Diego)

Diversity, Equity & Inclusion

At MUNICIPAL, we believe in the pursuit of our full potential, and we are building a community of inspired people who share that belief. That starts with sustaining a work environment in which every team member knows they can bring their best, most authentic selves to work every day.

MUNICIPAL is an Equal Opportunity Employer, where employment is based upon personal capabilities and qualifications without discrimination based on actual or perceived race, creed, color, religion/spiritual beliefs, ancestry, citizenship status, age, cognitive/physical abilities, sex (this includes sexual orientation, gender identity or expression), marital status, military service, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.