Assistant Facility Manager

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JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL has an opportunity for an Assistant Facilities Manager to support our client in Boston, MA. This is a remote position that will require you to go into the downtown Boston facility at times.

In this role, you will provide outstanding client service by assisting the Area or Site Manager in the management, monitoring, and control of a commercial building or portfolio of buildings, with a focus on building operations, service contracts, and CMMS management.

Here Is Some Of What You Will Do

Client Relationships

Proactively develop and manage client relationships ensuring that expected service levels are achieved.Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.Deliver an exceptional quality of service to the client, as reflected by client feedback.

Service Delivery

Manage the site in accordance with all agreed policies, procedures and contract scope.Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the Area/Site Manager for consideration.Assist with site responsibilities for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator and others defined within the portfolio of respective sites.Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity.Ensure compliance with all Health and Safety, Environment, and Risk Management policies and procedures that relate to the site/s.In conjunction with the Area/Site Manager, manage repairs and maintenance, minor works and other requests received via the help desk, tracking to completion.Under the direction of the Area/Site Manager, support the MAC team during building churn activity by attending the site as required and acting as the building key point of contact/escalation.Assist in managing vendors, ensuring services are delivered by the contract and to agreed standards. Document and escalate instances of poor performance.Coordinate internally with other REWS teams which may include fitness, food services, massage, transportation, Security, and capital projects.Support the Site and Area Manager in the implementation of short and long-term projects for the client.Support the sourcing SME and Area/Site Managers through the vendor contract procurement process.Maintain and update Standard Operating Procedures (SOPs) and emergency response documentation for the site as required.Update and maintain accurate records and official documentation for the site/s.Deliver portfolio management reports as required under the Agreement with the Client and as requestedPhysical set-up/breakdown of furniture for meetings (must be able to lift up to 50lbs)Stocking and organization of pantriesCoordination of landlord-provided services via landlord-provided work order systemCreate and maintain a positive working relationship with the landlord, building engineers, and building janitorial staff.Any other activities to support site operations, including, but not limited to: moves/reconfigurations, events, safety or sustainability practices

Finance Management / Cost Control / Profitability

Assist the Area/Site Manager to achieve or exceed financial targets and ensure effective, efficient, and economic operation of assigned responsibilities.Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies where possible.Assist with the annual budgeting and quarterly forecasting processes for the site/s.As requested by the Area/Site Manager, prepare current financial year budget spending reports (actual vs. budget, variance, etc.).Manage payments to vendors where applicable, using available systems, and complying with all relevant policies and procedures.Help to develop and approve the annual capital plan for each building, interfacing closely with the client representativeManage payments to vendors where applicable, using available systems, and complying with relevant policies and procedures.

Leadership/Staff Management

Actively support an environment of teamwork, cooperation, performance excellence, and personal success.Proactively manage the site operations teamParticipate in the individual performance management program and personal development planning process.Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements and participating in company activities.

Required

Here is who we are looking for

2+ years of experience of supervisory experience in facilities management or related fields.Proficiency in a range of information technology tools and platforms.Excellent communication skills and strong analytical, organization, and presentation skills.

Preferred

An Associate or Bachelor's degree in Facilities, Property, Business, or a related field.

Pay $80,000 - 88,000 annually

Location

On-site -Boston, MA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized Benefits That Support Personal Well-being And Growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysFlexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.