Commercial Card Relationship Manager - Payments - Vice President
📋 Role Overview & Responsibilities
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.
You are excited to utilize your background in Payments and as a trusted advisor to make an impact. You have found the right team.
As a Commercial Card Relationship Manager you will be responsible for leading a portfolio of Corporate and Investment Bank Commercial Card clients with annual spend over $20 million. As a Commercial Card Relationship Manager, your primary objectives are to identify, plan, and implement payables strategies for growth and expansion, product cross sells, and account retention. You will cultivate strong relationships with both the clients in their assigned portfolio and with internal partners to achieve growth and retention goals and to resolve product and service issues. It is your responsibility to maintain high customer satisfaction levels through consistent and meaningful contact, informative bi-annual/annual account reviews, regular sharing of best practices, partnering with service and operations teams to resolve issues, and leading structured spend optimization efforts.
Job Responsibilities
Develop and execute client expansion and retention strategiesFocus on overall client experience and scorecard objectives; exceeding satisfaction and profitability objectives.Lead solution development efforts within the portfolio that best addresses client needs, while coordinating the involvement of all necessary internal company stakeholders.Build strong internal partnerships and alignment with Corporate and Investment Bank Global Corporate Bankers and Treasury Services (TS)Have in-Depth knowledge of commercial card payment products along with understanding of the market landscape.Be a commercial card Subject Matter Expert that becomes a Trusted Advisor for clients and line of business partners.
Required Qualifications, Capabilities, And Skills
5+ years of experience in client account management and/or business development Strong financial acumen and analytic skillsExcellent presentation and communication skills, including experience presenting to C-Level executivesAbility to work independently with little professional guidanceStrong negotiation skillsAbility to travel for internal/external meetings as required
Preferred Qualifications, Capabilities, And Skills
Proven ability to innovate, problem solve, and develop customized solutions to client issues and challenges Exceptional presentation skills with ability to take command of an audienceExperience in successfully managing multiple complex client relationships concurrently Collaborative team player with vision to understand downstream impact of actionsExperience in Commercial Card industry
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Elgin, IL with potential relocation and sponsorship assistance depending on candidate qualifications.
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