Fraud Specialist I

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.

Job Responsibilities

Work in a call center environment that requires 100% phone-based customer interactionDemonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customersCommunicate with customers in a metrics-driven environmentNavigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environmentTake ownership of each customer interaction while treating them with respect and responding with empathyWork both independently and in a team environmentAbide by all applicable regulatory and departmental practices and procedures

Required Qualifications, Capabilities, And Skills

Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-faceMinimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environmentHigh school diploma or GED required

Preferred Qualifications, Capabilities, And Skills

Ability to multitask using a computer and simultaneously provide customer supportComfortable in a fast-paced, consistently changing environmentPrevious experience working in a Call Center, Banking or Finance industryHave a passion for helping people by solving problems, presenting, and explaining solutions

If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we'll provide:

A competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and moreOpportunities for professional growth and advancementA work environment of high-energy employees that are trained, coached, focused, and drivenPaid classroom and on-the-job training, including industry-leading benefits that start on day 1A culture that values diversity, equity, inclusion, integrity, and teamwork

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.