911 Emergency Dispatcher

Answering emergency 911 calls and non-emergency calls for the cities of Eastpointe, Fraser, Roseville, and St. Clair Shores. This is an entry level position, no experience necessary. Starting pay is $24.80 per hour with a starting wage increase to $25.79 per hour effective in July 2024. We are hiring 3 full-time 911 Dispatchers. ***To apply you MUST fill out an application that can be found on our website: seresa.org/employment

ResponsibilitiesReceives telephone and radio calls for emergency services. Records information on a computer while talking on the phone and/or radio. Must be able to sit for long periods of time. Maintains control of all calls received and transmissions made on radio and telephones. Maintains street locations, emergency phone numbers, patrol schedules and other pertinent records. Instructs new personnel on the use of communication equipment. Provides public education to citizens.

QualificationsMinimum education requirement is a GED or high school diploma. There are incentives for those with higher education. Ability to communicate effectively with the appropriate emergency services agency without hesitations. Ability to speak and hear the English language clearly and distinctly. Ability to remain calm and communicate with emotional persons and elicit the proper information from them. Ability to maintain accurate records and reports. Ability to pass standard medical and psychological exam within normal parameters, specifically with regard to the listed essential job functions. Reasonable related work experience, which would indicate dependability, maturity and the ability to exercise good judgment. Must be 18 years of age or older. Must be able to successfully pass an extensive Background check. Must successfully complete training after hire date. Must have dependable means of transportation and possess a valid driver’s license. Must be legal to work in the United States. Must be willing to work rotating shifts, weekends, and holidays.