Appalachian Highlands Women's Business Center

FULL JOB DESCRIPTION – PROGRAM DIRECTOR Appalachian Highlands Women’s Business Center Kingsport, TennesseeDepartment: Kingsport Office of Small Business Development & Entrepreneurship (KOSBE)Reports to: Chief Business Development Officer, Kingsport Chamber - KOSBEDirect Reports: AppH-WBC StaffType of Position: DirectorWork Schedule: Full-Time (40 hours per week). Exempt Status: ExemptLocation: This is not a remote position, this is in office in Kingsport, Tenn. AppH-WBC is located in Kingsport, Tennessee, under the Kingsport Chamber and within the Kingsport Office of Small Business Development & Entrepreneurship (KOSBE). The office is within walking distance to downtown living, dining and shopping.ABOUT KOSBE:In 2004, the Kingsport Chamber and City of Kingsport jointly formed the Kingsport Office of Small Business Development & Entrepreneurship (KOSBE), to specifically nurture, counsel and encourage the continued robust growth and development of startups and existing small businesses in Kingsport, Tennessee. We are a technical assistance provider offering assistance including but not limited to: forming a business, how to write business plans, business plan reviews, obtaining capital for start-up or expansion, pursuing government contracts, analyzing financial and management performance, proving business case, developing existing and new business, and planning for succession.On February 15, 2011 the Kingsport Chamber announced the new partnership between KOSBE and the Tennessee Small BusinessFULL JOB DESCRIPTION – PROGRAM DIRECTOR Appalachian Highlands Women’s Business Center Kingsport, TennesseeDevelopment Center (TSBDC) becoming the TSBDC at ETSU Kingsport Affiliate Office. Through its affiliation with TSBDC at ETSU, the Kingsport Affiliate Office covers a wider service area, including Grainger, Hamblen, Hancock, Hawkins and Sullivan counties.ABOUT THE APPALACHIAN HIGHLANDS WOMEN’S BUSINESS CENTER:SBA Women's Business Centers (WBCs) are a part a national network of entrepreneurship centers throughout the United States and its territories, which are designed to assist women in starting and growing small businesses. The mission of the Appalachian Highlands Women’s Business Center (AppH-WBC) is to serve women-owned small business concerns and women entrepreneurs by:Providing business training and counselingFacilitating securing federal contracts and access to credit andcapitalConnecting clients to the full array of SBA resourcesPROGRAM HIGHLIGHTS:The Small Business Administration is a program partner and the primary funding agency for the AppH-WBC.A cooperative agreement exists between the funding partner and the Kingsport Chamber Foundation which details program goals, objectives and expected outcomes.The client and program service area includes 10 counties: Sullivan, Grainger, Hamblen, Hancock, Hawkins, Carter, Johnson, Greene, Washington and Unicoi. Primary servicing will be done in Kingsport, however, traveling to surrounding counties is also required when necessary.Collaboration between internal programs is expected, in addition to partnerships with community resources including state agencies, local municipalities and trade organizations.FULL JOB DESCRIPTION – PROGRAM DIRECTOR Appalachian Highlands Women’s Business Center Kingsport, Tennessee• This job requires occasional overnight travel including both in-state and out-of-state travel, and some weekend and evening hours. All travel by personal vehicle is reimbursed at current General Services Administration (GSA) per diem rates.ABOUT THIS ROLE:This position is responsible for the development training programs that address the needs of women and minority entrepreneurs. The position will manage human and financial resources of the organization to achieve the mission of the AppH-WBC. The position will develop and foster partnerships with other resource providers in the service area to offer collaborative, innovative and a comprehensive scope of services to meet the needs of the client.IN THIS ROLE, YOU WILL:Provide strategic direction and guidance in alignment with the AppH-WBC mission and vision.Develop and deliver training and counseling programs for women and minority entrepreneurs.Plan and oversee the execution of AppH-WBC’s conferences, seminars and education and training events across service area.Establish an advisory council that supports the AppH-WBC’s vision.Work with the Kingsport Chamber leadership and staff in support ofprogram operations and fiscal management.Oversee AppH-WBC financial reporting, approve expenditures, andmanage AppH-WBC budget.Provide performance reports and statistical activities to SBA asrequired and other groups as needed, ensuring deadlines are metand information is accurate.Manage all marketing and publishing campaigns, AppH-WBCnewsletters and marketing materials.Oversee the AppH-WBC client database.FULL JOB DESCRIPTION – PROGRAM DIRECTOR Appalachian Highlands Women’s Business Center Kingsport, TennesseeMaintain an effective record-keeping and reporting system to document various aspects of AppH-WBC services supplied to clients including specific workshops and training topics, and identification of client impact and outcomes.Provide oversight of the AppH-WBC website content in accordance with SBA guidelines.Provide oversight of performance of AppH-WBC personnel, private consultants, and contractors to ensure optimization of program resources.Establish a cohesive team, clearly communicating technical leadership and expertise, department mission, functions, and procedures focused on staff development and long-term succession planning.Identify and engage in program fundraising as approved by the Kingsport Chamber Foundation and SBA to sustain and grow AppH- WBC operations through sponsors, cooperative agreements, grants, and contract opportunities with public or private organizations.Develop, coordinate, and implement the overall marketing of AppH- WBC services to existing and potential clients, stakeholders, and community partners.Perform related duties and responsibilities as required. PERFORMANCE INDICATORS:Advisory Council: Identify relevant subject matter experts to serve in an advisory capacity to the AppH-WBC as advocates and ambassadors of the AppH-WBC and its programming.Partnerships and Engagement: Develop relationships in the service area to engage in the service offerings and to attract clients and resource partners to the AppH-WBC.Fundraising: Engage in fundraising activities in compliance with SBA guidelines to support the operations of the AppH-WBC, and to meet budget and match requirements.FULL JOB DESCRIPTION – PROGRAM DIRECTOR Appalachian Highlands Women’s Business Center Kingsport, Tennessee• Staff development and expectations: Create performance development plans in partnership with staff to promote a career growth strategy, and to optimize staff talent and employee well- being.DESIRED SKILLS AND EXPERIENCE:Program development.Higher education or relevant certificate program completion.Serial entrepreneur who has started, scaled, and exited multiplecompanies.An equivalent combination of education and experience sufficientto successfully perform the essential job duties may be considered.Demonstrated knowledge and experience of community economicdevelopment, Small Business counseling, business acumen andentrepreneurship, budget and financial statements.Excellent customer service & leadership skills.A demonstrated track record of successful project management.Self-starter and the ability to meet deadlines, manage timelines andbudgets.Demonstrated success in delivering high-quality work products on aconsistent, reliable basis.Highly organized and detail oriented.Proficiency with Microsoft products, Excel, Customer RelationshipManagement systems, Learning Management Systems, ProjectManagement tools, and social media platforms.Ability to take on responsibilities independently with generalsupervision.Ability to multi-task under deadlines and work well under pressure.Operates in confidentiality and integrity.Works collaboratively and serves as primary interface with variousstakeholders.FULL JOB DESCRIPTION – PROGRAM DIRECTOR Appalachian Highlands Women’s Business Center Kingsport, TennesseeExcellent oral and written communication skills; strong understanding of organizational behavior and design; strong interpersonal and relationship skills; and a proven ability to work with diverse communities, leaders, and staff.Strong facilitation, consensus building, and strategic thinking skills are required.Skilled at fundraising and can make the ask. WORK ENVIRONMENTPrivate office.Shared resource center and use of some shared office equipment.Shared conference space(s).Shared front desk receptionist.YOU CAN EXPECT:Salary commensurate with experience.Culture of camaraderie with a supportive environment wherecolleagues form genuine friendships.A competitive benefits package including paid time off and sickleave, health and dental insurance, life and long-term disability insurance, and a 401(k)-retirement plan with employer contributions (5%) and optional employee pre-tax contributions.A background check conditional for job offer.The Kingsport Chamber Foundation is an equal opportunityemployer.Professional development (mandatory attendance at industryconferences and training).HOW TO APPLY:For consideration, interested candidates must submit a resume to hr@kingsportchamber.org by May 3rd, 2024, 6:00 PM EDT.