Call Center Representative

Essential Functions Regularly completes a high volume of outbound calls with the goal of scheduling service appointments.Schedules incoming service appointmentsBooks service appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specificationsAssists with answering customer inquiries and problems by routing customer to the correct contact and/or departmentFollows all attendance and punctuality standards and adheres to timekeeping standardsFollows the Company Code of Business Ethics and ConductUnderstands and follows all work rules and procedures and follows lawful directions from SupervisorsUpholds the company's non-disclosure and confidentiality policies and agreementsMaintains a professional appearance in accordance with company policyAttends pertinent training and stays current with service department concerns and techniquesAttends company meetings as requiredOther duties as assigned

WHAT WE HAVE TO OFFERFortune 500 company, ranked among the "World's Most Admired Companies" by Fortune MagazineConsistently recognized by Automotive News as among the "Best Dealerships to Work For."Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.25% Hybrid Remote scheduleTraining, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.Values-driven culture built on integrity, professionalism, excellence, and teamwork.WHAT WE ARE LOOKING FORGenuine interest in providing an exceptional customer experience.Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.Excellent communication, interpersonal and organizational skills.Strong work-ethic with the ability to work in a fast-paced, results-driven environment.Prompt responses to customer and appointment related inquiries with courtesy, accuracy, and professionalism.Bilingual/Multilingual is idealCompetenciesExcellent communication skills both oral and written with the ability to effectively communicate with customers via phone/ email/ text.Ability to be able to stay motivated and productive in a fast paced, high-volume environment.Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to adapt quickly to changes regarding goals, tasks and dealership scheduling policiesAbility to understand and follow work rules and proceduresAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructionsAbility to interact well with others and be a positive influence on employee morale throughout the organizationWork Environment/Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position may involve long periods of sitting This position involves repetitive motion. This position requires the ability to hear and talk This position is primarily located in an office environment, with heating and air conditioning

Position Type/Expected Hours of Work Home/Office Hybrid schedule, occasional Saturday and holiday work hours as required.