Customer Service Representative

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Role DescriptionThis is a full-time on-site role located in Burr Ridge, IL for a Customer Service Representative at ASI-Accurate Partitions. The Customer Service Representative will be responsible for providing exceptional service to customers, answering inquiries, resolving complaints, and processing orders. They will also collaborate with internal teams to ensure customer satisfaction and contribute to the overall success of the company.

QualificationsExcellent communication and interpersonal skillsStrong problem-solving and decision-making abilitiesAbility to work well in a team and individuallyAttention to detail and accuracyProficient computer skills and knowledge of customer service softwarePrevious experience in customer service or a related field is preferredHigh school diploma or equivalent

Responsibilities: Customer (Dealer) Account ManagementFunction as a customer contact for both orders and RFQsPrepare quotations and work with dealers to help them price material themselves.Communicate Accurate capabilities and procedures to customers.Investigate customer credit requests and recommend disposition.Become proficient using the ASI-Design Studio displaying the ability to complete quotes and work through minor customer issues.Process customer Request for QuotationPrioritize RFQs and schedule response based on; due date, customer classification and requested product fitwith Accurate product offering – RFQs must be completed within 24 hours of time received.Review customer product specifications establishing product requirements, interpreting customer intent and reconciling requirements to Accurate product offering.Perform takeoffs to determine product configuration, sizes, and quantities.Preparing Quotes -Identify Quotation Components -Enter Quotation Components in ERP System -Apply Price Discount based on Management Guidelines - Check Final Quotation for Accuracy -Send Quotation to CustomerPerform post-quotation services as required including; responding to changes in requirements with revisions or alternates and forwarding requests for special pricing to management.Collect and communicate market information and customer feedback to management specifically; price levels, products, competitors’ actions, and trends in specifications.Customer Order EntryAs customer (dealer) purchase orders are received, check pricing against price list or Accurate quotation and ensure that order is for proper amountReview specifications included with purchase orders to ensure that Accurate material meets customer requirements. Note any conflicts between the requirements and ASI product offering and resolve before accepting the purchase order.Enter orders and release as required by the customer for approval (shop) drawings, fabrication, or shipment from stock.Customer Order ProcessingGenerate order acknowledgements and communicate scheduling information to and from customers to ensure that their expectations are met for each major phase of the order. Provide order status updates to customers as required and communicate re-schedules when they occur.Coordinate Accurate submission of concept drawings for customer approval.Process customer requests to expedite orders, working with others in the organization to determine if the requests can be fulfilled.Coordinate shipments of material, especially when coming from multiple sources, to arrive simultaneously and/or match customer’s installation schedule.Check orders before releasing to production and reconcile final material pricing with customer’s purchase order, securing change orders from customers for the difference when necessary.Perform order write-ups and break orders down to individual components for manufacturing and shipping.After-Sale Customer ServiceField customer reports of freight damage and determine appropriate response. When necessary, initiate freight claims on behalf of customers, provide Shipping Department with necessary paperwork, and enter orders for replacement material as required.Work with customers and others in the Accurate organization to resolve material shortages or other field issues where customer does not believe material supplied by Accurate can be installed as anticipated.Complete paperwork (Problem Report, N/C Log, Freight Claim, etc.) to enable Accurate to track root causes of field problems and improve processes and procedures.

Job Type: Full-timeSalary: $16.00 - $20.00 per hourBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offSchedule:8 hour shiftDay shiftMonday to FridayCOVID-19 considerations:We Follow CDC GuidelinesExperience:Manufacturing: 7 years (Preferred)Customer service: 7 years (Preferred)Data entry: 7 years (Preferred)Job Type: Full-time

Pay: $20.00 per hour

Expected hours: No less than 40 per week

Benefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offExperience level:5 yearsShift:8 hour shiftDay shiftWeekly day range:Monday to FridayWork setting:In-personOfficeWork Location: Burr Ridge, IL