📋 Role Overview & Responsibilities
Company Description The Sanctuary Spa is a day spa that provides relaxing services such as massage, facials and nail services to list a few.
Role Description This is a full-time on-site role for a Customer Service Specialist at Sanctuary spa located in Cedar Rapids, IA. The Customer Service Specialist will be responsible for providing exceptional customer service to spa clients, including managing inquiries, resolving complaints, and ensuring customer satisfaction. The role will also involve maintaining client records, scheduling appointments, and providing support to the spa team.
Qualifications Excellent communication and interpersonal skillsStrong problem-solving and conflict resolution abilitiesCustomer-centric mindset and passion for delivering exceptional serviceAbility to multitask and prioritize workload effectivelyProficiency in using computer systems and customer relationship management (CRM) softwarePrevious experience in customer service or hospitality roles is preferredHigh school diploma or equivalent
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This position is located in Cedar Rapids, IA with potential relocation and sponsorship assistance depending on candidate qualifications.
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