Founding Product Designer

Who We AreAt Serval, we're building a next generation IT ticketing and automation platform. The market we are in is massive, with multiple decacorn incumbents. However, competitor products require extensive specialized knowledge and time for setup and maintenance. Serval “automates the automation” using a natural language workflow builder and AI agents that discover and deliver automations for tedious IT workflows and common help requests.

Our mission is to free IT departments from help desk queues by creating the simplest way to automate employee onboarding/off-boarding, software access management, and general troubleshooting. Long term, our vision extends to developing a universal workflow automation platform that empowers all business functions to enhance efficiency.

Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors like First Round and General Catalyst.

Role OverviewAs Founding Product Designer, you’ll be working closely with founders to build the Serval platform from the ground up. Our vision is centered around usability, and you’ll be challenged to create intuitive and beautiful interactions that unlock powerful automation capabilities.This role is based in San Francisco, California, and requires in-person presence.

ResponsibilitiesDeeply understand a complex problem space and forge simple, elegant design solutionsGenerate your own ideas, and drive collaborative processes to elicit ideas from your teammatesMove fast to explore those ideas via mockups, interactive prototypes, and usability testing with customers.Work with engineering to understand the technical constraints of a project, and make pragmatic tradeoffs on your designsCraft your designs through every stage of the process: From exploratory concept through pixel-perfect, shipped UIBuild the foundations of a flexible and scalable design systemSupport development of early brand content, including logo and landing page

QualificationsYou have 5+ years experience as an in-house product designer, preferably designing full applications end-to-endYou have experience designing and prototyping in FigmaYou like thinking about complex problems, and enjoy exploring the ambiguity inherent to defining a new product categoryYou care about the details of your work, and love crafting pixel-perfect UIYou like collaborating with other design-minded teammates in product and engineeringYou like shipping, and are willing to make hard tradeoffs in order to get features in the hands of customersYou like impact, seeing how your work makes peoples’ lives better and moves business metricsYou’re a self-starter, who can proactively identify opportunities for impact even when they’re not assigned to youYou enjoy collaboration and feedback, can give constructive and respectful critiques of others’ work, and can explain the reasoning behind your design decisions and opinionsYou’re comfortable in a high-growth startup, can balance many simultaneous projects, and thrive in fast-paced environments

Bonus PointsPrevious experience as a founding or early product designer at a startupPrevious experience with B2B SaaS tools

What We OfferImpact: Be a key player in shaping the success of our product and company.Growth: Build a fundamentally new product offering with the support of our experienced team and investors. Grow rapidly with the company.Culture: Join a culture that values innovation, diversity, ownership, accountability, and collaboration.Compensation: Competitive salary, equity, and a benefits package.

At Serval, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Serval, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.