Luxury Store Manager

Looking for a Job or interested in a professional experience where to grow and generate a positive impact?

We are currently looking for a Luxury Store Manager with demonstrated expertise in team and high-end fashion retail management, particularly excelling in team leadership, key performance indicators (KPIs), and sales.Our vision is to redefine the realm of bespoke men's fashion a world where fashion and innovation converge, utilizing top-tier materials and cutting-edge technology to transform garments and accessories into uniquely personalized pieces.The primary objective of this role is to ensure an exceptional customer experience and achieve significant levels of sales and profitability for the store. This entails effectively managing the team, maintaining impeccable customer service standards, and overseeing the day-to-day operations of the store.The luxury store manager will focus on maintaining and elevating the brand's reputation in the market. This involves meticulously curating the store's image, ensuring that products and services meet the brand's exacting quality standards, and delivering exceptional customer service that embodies the values of exclusivity and excellence associated with the brand.

Responsibilities & Activities

Team Management: Hiring: Participate in the selection and hiring process of new employees, ensuring to choose candidates who fit the boutique's standards and possess the necessary skills.Training: Design and conduct effective training programs for the staff, ensuring they are well-informed about the products, store procedures, and customer service expectations.Scheduling: Manage the team's work schedules, always ensuring adequate coverage and coordinating requests for time off and vacations.Supervision: Provide ongoing supervision and direction to the team, ensuring everyone fulfills their responsibilities and aligns with the boutique's objectives.Performance Evaluation: Conduct periodic evaluations of staff performance, providing constructive feedback and setting professional development goals.Motivation and Development: Foster a positive and motivating work environment, recognizing team achievements and providing opportunities for growth and professional development.Conflict Resolution: Address any conflicts or interpersonal issues within the team efficiently and fairly, promoting open communication and collaborative problem-solving.Sales and Goal Achievement: Establish and achieve sales goals, as well as monitor team performance to ensure established objectives are met. This may involve implementing effective sales strategies and tracking sales metrics.Prospecting and Contacting Potential Customers.Customer Experience: Ensure that each customer receives highly personalized service tailored to their individual needs, making them feel special and unique from the moment they enter the store until they make a purchase.Keep staff well-informed about the products so they can provide detailed and accurate information about each item.Ensure that the store is impeccably designed, clean, and organized, with adequate lighting and product displays that invite exploration and purchase.The staff should be trained to offer friendly, professional, and attentive service, anticipating customer needs and resolving any issues or inquiries promptly and efficiently.Operational Management:Supervise the store's daily operations, including cash management, policy compliance, and general store maintenance to ensure a clean, organized, and safe environment

Experience and Technical requirements:Formal studies:College degree or equivalent

Working experience requirements:Five years related experience (Preferred)Ability to work with all levels of management (Preferred

Use of special equipment/tools or business programs:Microsoft office (Advanced) Comprehensive knowledge from operations, processes and business implicationsStrong influencing and negotiating skillsTeam building and management skillsStrong communicator and listenerSales skillsFamiliarity with POS system, computers, and calculatorsOrganization skills

If you are a candidate looking for a rewarding and meaningful professional experience, instead of a job, and you are self-motivated to give your best and committed to your personally and professionally growth, we could be the ideal company for you.We are committed to offering you the opportunity to grow and utilize your talents so that you can contribute beyond your specific responsibilities in an environment where excellence, teamwork, and genuine customer service are valued.

Join us if you are looking to empower your leadership, grow and help us grow as we go on a journey to become the leading destination for bespoke menswear