Sr Creative Account Manager (Remote Contract)

Job Title: Senior Creative Account Manager Contract WorkerDepartment: Account Management Team, Tonic, Highmark HealthLocation: Remote (Anywhere in the US)

Tonic is the in-house marketing agency for Highmark Health. The Senior Creative Account Manager is a key driver of creative strategy, influence, and relationship building within the Account Management Team at Tonic, Highmark Health's internal creative entity. This role champions and enriches the creative process through strategic thinking and storytelling, leveraging customer insights, industry knowledge, cultural impacts, and organizational context to produce impactful creative work. The ideal candidate will possess a deep understanding of broader strategic objectives and business portfolio challenges particularly in customer relationship marketing and loyalty marketing efforts, effectively managing projects and teams while anticipating and resolving potential complications. Responsibilities:· Provide oversight and guidance for the portfolio of programs and projects within the assigned team POD, aiming to enhance marketing effectiveness and brand presence.· Serve as Tonic's primary point of contact for partnerships with external agencies and internal stakeholders at all levels, developing plans, processes, and implementing creative campaigns, activations, and events.· Plan and manage budgets for internal and external agencies and suppliers based on creative campaign and activation needs.· Lead creative strategy efforts, including monitoring and analyzing creative competitive analysis, identifying influential trends, and sharing insights on related cultural themes.· Implement performance improvement programs across all areas of responsibility, addressing internal BAU activities and pain points identified by marketing teams.· Partners in the management of the portfolio of creative work within POD, leading creative prioritization, and efficiency opportunities.· Maintains detailed project schedules, and plans based on evolving dynamics and needs. · Collaborate cross-functionally with internal teams and partners to optimize operational practices and ensure timely execution of business-as-usual (BAU) duties, including workforce planning and delivery.· Proactively manage risks and issues as they arise. Education: Required-Bachelor's degree in Advertising, Marketing, or a related field; Substitutions: 6 years of related and progressive experience in advertising, marketing, or creative management may substitute for a bachelor's degree. Experience:Required:· 3 years of coordinating creative campaign execution/activation for various creative design, marketing projects, or advertising activations.· 1 year of experience with project management tools.· 1 year of budget planning and tracking.Preferred:· 5 years of coordinating creative campaign execution/activation for various creative design, marketing projects, or advertising activations. · 3 years of account management experience at an advertising agency or internal advertising agency. Skills:· Strong team collaboration skills in an open and transparent environment, navigating dynamics to address issues and lead solutions.· Demonstrated analytical skills: collecting, synthesizing, and summarizing creative and competitive influences.· Experience in the creative industry with cross-functional knowledge (traditional, digital, production, multimedia, creative development).· Strong interpersonal, communication, and negotiation skills to reinforce diplomacy with tact.· Excellent written communication skills, with the ability to communicate complex ideas succinctly. · Solid business acumen with the ability to translate needs within the creative space and reinforce strategy throughout the creative process.· Proficiency in Microsoft Office suite (Word, Excel, PowerPoint); knowledge of Adobe Creative Suite is preferred.· Group management skills reinforcing accountability, supporting colleagues, and mentoring.· Strong attention to detail. Position is a fully remote, contract role that requires east coast hours. EOE