Customer Support Specialist

Job Description

The role of Customer Service is to consistently provide and maintain exceptional service support for all USAG operations while providing timely and accurate information with internal/external collaboration. This role must be able to solve customer’s problems and help identify the need for a solution to ensure customer satisfaction while developing and maintaining strong relationships with internal and external customers within our network.

Responsibility

Receive, review and process inquiries in a timely, accurate and professional mannerSimultaneously manage inbound and outbound phone calls and email inquiriesWork with specific suppliers on customer orders and concernsCapture and maintain accurate information in systemResearch and reconcile invoice and credit discrepanciesReview and resolve EDI incoming issuesPerforms end of day accounting for stores and investigate balancing discrepanciesResearch customer credit variance inquiriesProcess and research return claims to vendorsSets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores. Balance Inventory GL Activity and research variancesAlways maintain a professional and courteous attitude and relationship with customers.Be able to critically assess and report issues and opportunitiesOther tasks as assigned

Qualifications

High School Diploma or equivalent work experience required.Must be able to work in a team environment.Must be self-motivated and detail orientedStrong analytical and problem-solving skills.Must have great communication skills.Must demonstrate professional business etiquette.Microsoft Office Knowledge comfortable navigating multiplatform IT systems

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.