Market Data Services Analyst

Analyzes, tracks and maintains Index Licensing user requirements. Coordinates with customers to ensure that business needs are met. Manages account relationships with Index Licensing customer and internal support groups.

Performs basic, routine financial, analytical and database work relating to the company’s market data and/or index licensing systems.Assists with client onboarding process which includes providing product information, product ordering, reporting support and billing procedures.Serve as a liaison between the customer and the invoice collections team to assist in collecting payments if needed.Customer outreach for reporting.Provides responses to client inquiries relating to their accounts and escalates as needed.Supports internal customers with routine and/ or ad hoc reports as needed.Works with accounting and financial reporting teams as necessary.Maintain database integrity and accuracy.Collect, calculate and reconcile customer fees.Participates in and may coordinate aspects of systems to enhancement processes by collaborating with support teams.Interacts with customers to provide and process information in response to inquiries about their contractEducation Required: Bachelor Degree in Business or related disciplineExperience Required: At least 1 yearAbility to be organized and decisiveCritical thinking and analytical problem-solving skillsStrong customer service skillsExperience with MS OfficeExperience with SalesforceExperience with Power BI/ TableauExperience with SQLExperience with Alteryx

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What We Offer

We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.

The base pay range for this role is $45,900 - $76,500. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq’s programs and rewards are intended to allow our employees to:

Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time offPrioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discountsCare for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leaveConnect with Community: Company gift matching program, Employee resource groups, Paid volunteer daysGrow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page.