Digital Content Manger

THE OPPORTUNITY The National League of Cities is an organization based in Washington, D.C., comprised of city, town, and village leaders across the country focused on improving the quality of life for their current and future constituents. With over 90 years of dedication to local governments' strength, health, and advancement, NLC has gained the trust and support of more than 2,000 cities, towns, and villages nationwide. Together, our mission is to strengthen local leadership, influence federal policy, and drive innovative solutions. POSITION SUMMARY Consistent with the mission, vision, and values of the National League of Cities, manage and implement website content to expand NLC outreach, grow our membership, and drive organization revenue. DUTIES AND RESPONSIBILITIES Digital Content StrategyCollaborate with the DEMC Director and Program leadership to set overall social and video content strategy. Plan, organize and launch content deliverables related to marketing projects and organization priorities.Manage organic and paid campaigns across multiple search engines and social properties (Google, Twitter, LinkedIn, Facebook, YouTube, Instagram), including campaign planning, implementation, budget management, performance review, and optimization.Manage the video production process for videos produced for events and social media. Liaise with design, program teams, and external vendors to ensure timelines are met. Engage stakeholders to ensure video strategy supports organizational and marketing goals. Develop, create, and manage engaging content that aligns with our brand strategy, and addresses the needs and interests of our multiple stakeholders on the NLC blog and across digital platforms.Collaborate with team members to develop a content strategy that promotes internal and external user engagement.Prioritize efforts, set campaign goals, develop project plans, and allocate resources and team members accordingly. Take all steps to maximize the reach and benefits from ongoing campaigns. Monitor and evaluate the performance of ongoing content against stated goals and objectives. Promptly initiate tweaks and changes to content as needed.Curate and manage video and photo libraries housing digital assets across the organization. Create periodic performance reports on social media and video objectives and results. Digital Content DevelopmentWrites, proofreads, and edits content; works closely with Marketing and Communications in developing and managing an editorial calendar to ensure timely content and collaborates with marketing and design teams to ensure consistent brand messages across all channels.Manage the online reputation and brand of NLC. Agree on approaches for messaging in alignment with overall NLC strategies, goals, and current initiatives. Ensure the NLC brand and voice is well-embedded in all content.Coordinate the development of content, graphics, and other media with DEMC team members and third-party vendors as appropriate. Build sustainable working relationships with stakeholders through honest, open, and interactive communication.Audit the existing content on NLC’s digital platforms for brand voice, relevance, and optimization.

Analysis and ImprovementWork with marketing strategists, web developers, and internal communication teams to measure content effectiveness, brand awareness, lead generation, customer loyalty, and user engagement.Create and measure relevant KPIs and ROIs for digital marketing projects. Actively share data and results with stakeholders. Identify trends and patterns that can be used to enhance the success of current and future campaigns.Conduct market research to identify challenges and opportunities for growth. Stay current with new advances in digital marketing and related fields. Continually find and implement new ways to achieve better results.Proactively seek, identify, and evaluate innovative opportunities to enhance digital content. Use data-driven research to enhance current content strategies, tactics, tests, and recommendations.Review and analyze feedback and keep current with emerging trends. Use feedback and enhancements to improve content strategies.Adhere to the internal policies and procedures.Perform other duties and complete special projects as assigned.

EDUCATION AND EXPERIENCEExperience working in or directly with municipal governments is strongly preferred.Bachelor’s degree in a related field and 10 years of practical experience in the program area, or Master’s degree in a related field and 8 years of practical experience in the program area.At least 3 years of experience leading a non-profit program's planning, implementation, and/or administration, ideally focused on training, technical assistance, and/or information sharing.Possesses required technical knowledge within the field of racial equity.Experience drafting/writing program documentation, grant proposals, and management reports.Ability to interact effectively with members, representatives of other organizations, elected officials, consultants, and all levels of NLC staff. MS Office skills (Word, Excel, and PowerPoint).People management experience.Public speaking experience.

NLC Commitment to Diversity, Equity, Inclusion & Access NLC is an equal opportunity employer committed to providing equal employment opportunity for all persons and to prohibiting discrimination because of race, color, sex, national origin, age, religion, marital status, disability, political affiliation, sexual orientation, status as a veteran, or any other protected status and/or conditions specified in federal and local civil rights law.

NLC strives to cultivate a culture of inclusion for all employees that respects their strengths, views, and experiences. We believe our differences enable us to be a better team that makes better decisions, drives innovation, and delivers results.

NLC will take steps to ensure that people with disabilities are provided reasonable accommodations accordingly if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment.

Vaccination Requirements This position requires proof of complete vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your hire date unless a reasonable accommodation request is received and approved.

Work Location This hybrid position is based in Washington, DC, and requires three days on-site at our NLC headquarters. Our BenefitsCompetitive benefits and retirement packageGenerous paid time off and holidaysHybrid work environmentProfessional Development