Organizational & Talent Development Associate

Position Summary

The Organizational and Talent Development (OTD) Associate will provide support to the OTD team. The OTD Associate will create materials, organize training, coordinate programs, prepare reports and analyze data, and answer employee inquiries, among other things, to support a seamless delivery of OTD initiatives and services. The OTD Associate will be responsible for logistical and administrative responsibilities for the team’s talent development and training events.

Essential Functions

Leads the delivery of the new employee onboarding experience. Facilitates New Employee Orientation training sessions. Coordinates with internal and external resources to ensure timely delivery of information and welcome materials. Pulls reports and analyzes data. Assists with the new employee buddy program and responds to questions from new employees and managers. Maintains materials and resources including those contained in the Onboarding Dashboard. Identifies opportunities for enhancement to the new employee onboarding experience and participates in implementation of enhancements.Supports OTD Team members with deployment and use of individual and team assessments. Sends out assessment codes to participants, oversees inventory, supports OTD Team members who are facilitating individual and team debrief sessions. Communicates with assessment vendors as needed.Supports OTD Specialists in developing, deploying, and coordinating use of training materials (job aids, elearning, SharePoint site, help text, Workday notifications, FAQs) and other needed resources. Responds to end-user questions on materials and resources. Prepares reports, analyzes and manipulates data, and provides results to stakeholders.Maintains and updates the OTD SharePoint site under the direction of OTD Team members.Provides communication support for program launches and follow-up activities.Provides testing support for various systems including Workday. Tests functionality, deploys testing scenarios, gathers testing feedback, and communicates feedback to OTD leaders.Provides user support on performance management and learning systems, answering questions in a timely manner and working with the HR Technology team to troubleshoot and solve problems.Utilizes SurveyMonkey and other survey tools to create surveys to appropriately measure OTD’s effectiveness.Manages program evaluations to ensure participant feedback is captured and recommends program improvements based on participant feedback data.Assists the OTD LMS Administrator as needed with training programs and participant assignments.Coordinates the training sessions with vendors and communicates logistic and program details to leaders and program participants.Supports the OTD Team members as a Producer in live delivery or facilitation of programs.Fields questions from employees about program availability and eligibility criteria.Assists with the Monthly Metrics Report by compiling training initiative metrics to be reviewed by senior leadership.Appropriately applies knowledge of adult learning theory, evaluation methods, and instructional design.Assesses, recommends, and implements process improvements as needed.

Supervisory Responsibilities: Not applicable

Requirements

Education & Experience

Bachelor’s degree in Organizational Development, Human Resources, Business Administration, or related field, required; and 2 years’ experience in the coordination and delivery of organizational and talent development materials and initiatives.Experience with online meeting tools (e.g. Zoom, Teams, etc.).Experience with Workday or similar human capital management system preferred.Experience with Canva is preferred.Experience with online survey tools (e.g. SurveyMonkey) is preferred.

Competencies/Technical/Functional Skills

Knowledge of training and organizational development theories, instructional design models and methodologies.Ability to participate as an active team member of the Business Unit, Department and University to work toward a common goal.Actively seeks opportunities to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs and processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.Communicates effectively, listens sensitively, adapts communication to audience and fosters effective communication with others. Demonstrates ability to be consistently open, honest, and candid when communicating with others.Supports a collaborative work environment to ensure the best results for the team and University. Ability to reach out and ask for help or seek expertise of others when necessary. Intermediate to advanced use of Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook and software used in Learning Management Systems (LMS). Ability to provide excellent positive customer service across an organizational structure and ability to handle sensitive and confidential information with tact and discretion. Ability to prioritize time-critical assignments.Ability to communicate effectively orally and in writing, including translating technical language to a non-technical nature and successfully training in varied platforms.Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.

Travel: Travel seldom required

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

Compensation Range

Hourly: $27.80 - $36.20

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.