Client Services Representative

Bayview Animal Hospital is recruiting for an experienced Veterinary Customer Service Representative. This position will act as an Customer Service Representative- generally to the practice. This position offers opportunity to be involved in all aspects of the Hospital. Thus, we are seeking an individual who has excellent Customer Service, an interest in working with all positions within the hospital and assisting with teaching in techniques and protocols. This individual should be excellent in communication. We are looking for an outgoing individual with a lot of initiative. This individual will be involved with client communications, patient care reminders, communicating with all staff; Applicants should have basic knowledge of the workings of a veterinary practice.

Essential Functions Of The Job

Cover front desk, answer incoming calls, as needed based on staffing needs.Track & Maintain NVA initiatives, such as but not limited to, Share The Love, Birdeye, VetstoriaAbility to clearly communicate expectations for clients regarding their visit and act as a liaison between them and the service during the course of the visitAbility to address and resolve client issues including appropriate escalation when needed.Maintain a calm demeanor despite potentially stressful situations involving clients and other staff with heightened emotions.Receive patients and ensure they have proper identificationEnsure accurate weights are obtained and recorded.Scan documents and attaching them accurately to patient records in the hospital EMRConfirming patient records are up to date and completeUnderstand charges and what is needed for visit/proceduresAudit end-of-day reconciliations and help resolve any discrepanciesMonitor Online communicationsMonitor hospital e-mail accountsRelay the value of charges to clients and answer questions posed by clientsAccurately process all types of payments accepted in the hospital including check, cash, credit cards, and CareCreditAble to teach less experience staff on various topics to assist in staff training.Required to attend any scheduled In-service training sessions throughout the year.Must attend -monthly staff meetings Other duties as assigned

This position’s schedule may vary weekly depending on needs of the hospital. Hours are typically 30-40hrs/Week. Hospital is Open Monday through Friday 8:00am to 6:00pm; Saturday 8:00am to 1:00pm.

Monthly Staff Meeting attendance is required.

Benefit Conditions

Waiting period may applyOnly full-time employees eligible

This Company Describes Its Culture As

Detail-oriented -- quality and precision-focused

Job Duties

Answer incoming customer inquiriesCollaborate with management teams to stay updated on new products, services, and policiesRecord customer information within our customer service databaseEngage with clients in a friendly and professional manner while actively listening to their concernsOffer support and solutions to customers in accordance with the company's customer service policiesOther duties as requested

Communication Method(s) Used:

EmailPhoneChatIn person

Schedule

Monday to FridayWeekends requiredDay shiftOvertime8 hour shift10 hour shift12 hour shift

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 30 – 40 per week

Benefits

401(k)Dental insuranceFlexible scheduleHealth insurancePaid time offVision insurance

Schedule

10 hour shiftDay shiftEvening shiftMonday to FridayMorning shiftWeekends as needed

Work Setting

In-personOffice

Ability To Relocate

Fort Lauderdale, FL 33308: Relocate before starting work (Required)

Work Location: In person

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