Veterinary Hospital Manager

West Jordan Veterinary Hospital is seeking an experienced Hospital Manager to join our team!

The West Jordan Veterinary Hospital, in West Jordan Utah, is seeking an experienced leader to join our growing team. It is our daily privilege to provide the West Jordan community with quality veterinary care for our patients with both compassion and competence. We hope to ensure a positive impact on our patients, clients, and the local community. Our goal is to practice the highest quality veterinary medicine and pet surgery in the West Jordan area with compassion and an emphasis on client education. Our entire healthcare team is committed to providing personal attention to the unique concerns of each individual pet owner and to the needs of each individual pet.

For more information about our hospital, please visit our website: https://www.westjordanveterinaryhospital.com/

Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

Job Duties And Responsibilities

Leadership and Planning

Acts as a champion for change and identifies, documents, shares, and promotes best practices.Participates in the planning and budget maintenance process.Establishes goals for the practice and staff.Creates the hospital schedule and manages labor costs to budget.

Operations

Oversees employee benefits program and hospital insurance plans.Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.Performs quality checks and reviews of client files.Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

People Management

Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.Implements performance-based incentive and rewards and recognition programs.Manages staff, including grooming and boarding staff if applicable.Tracks and maintains current licensure for all DVMs.

Client Service

Demonstrates and reinforces the highest level of client serviceResolves client issues and escalations, and oversees client follow-up communication.Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Financial

Ensures payroll is accurately completed and submitted for all hospital staff.Manages accounts receivable and cash on hand, including performing invoice audit reviews.Manages hospital inventory and controls facility and administrative costs.Performs other duties essential to the performance of the hospital as assigned.

Qualifications

Bachelor’s degree in business or related degree is preferred.3-5 years of experience in a manager role, including customer service experience.Experience in a hospital setting in positions of increased responsibility is a plus.

Knowledge And/or Experience In The Following Areas

Multi-functional operations including budget and labor management.Manage time and tasks appropriately and remain flexible with assigned duties.Supervisory and leadership experience.Reporting and data analysis.Problem-solving and resolution management skills.Oral and written communication skills.Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).Interpersonal skills with staff and clients, and works well in a team environment.Customer service strategies and effective marketing techniques.HR policies and protocol development.Staff management including: coaching, developing, and motivating staff.Conduct performance appraisals.Delegate responsibility and achieve results with hospital team members.Make decisions confidently and effectively.Model a professional and courteous manner with staff and clients.